Technical Analyst II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

Position requires the oversight and management of day to day production incidents within the Financial Center channel. Serves as a proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. This team provides support for technology and application centric incidents. This position will drive communication to business partners in multiple organizations. This job requires a hybrid of skillsets including fundamental understanding of the Financial Center/ ATM environments combined with solid leadership skills. Good judgement is essential in directing individuals from a highly matrixed environment towards a common goal of root cause identification, application restoral and ultimate resolution. The individual should function well under pressure and skilled at providing managerial non-technical summaries to leadership.

Responsibilities:

• Good interpersonal communication skills and ability to work with others supporting Financial Center Technology
• Ability to interact with dispersed teams across multiple time zones.
• Be able to understand and translate Business process terminology into Technical Terminology

Required Qualifications:

• 2+ years of technology support experience
• Basic understanding of the Financial Center and ATM business
• Drive to learn and grow in the Production Support organization
• Communication skills across all levels
• Ability to understand technical documentation and basic system workflow
• Ability to lead and perform under pressure.
• Drive to learn and grow in the Production Support organization

Desired Qualifications:

• Understanding of Network configuration - wireless and wired
• Strong reporting and documentation skills including experience in Microsoft Visio
• Production Support experience
• Knowledge of Remedy ITSM

Skills:

• Analytical Thinking
• Collaboration
• Influence
• Production Support
• Result Orientation
• Adaptability
• Business Acumen
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Automation
• DevOps Practices
• Project Management
• Risk Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40