Technical Analyst (Kantata)

Position Title: Technical Analyst (Kantata)

Location: Taguig City, Metro Manila – 2 days per week onsite

Role Purpose

NCC Group are currently seeking a highly skilled and dedicated Technical Analyst to become a key member of our global systems teams. This is a unique opportunity to join a team of innovative professionals who are committed to ensuring the seamless development of software solutions that are vital to the success of our organisation.

In this role, you will be working with Salesforce Kantata, our core PSA tool, and will be responsible for overseeing, designing, and maintaining a number of critical developments. Your work will directly impact the efficiency and effectiveness of our operations teams, making this a pivotal role within our organisation. As part of the Kantata team, you will ensure projects are delivered in line with the company’s development, change and release processes

Summary

· Design, develop, and maintain developments on Kantata under the Salesforce platform.

· Collaborate with various teams to understand requirements and implement solutions.

· Document integration processes and maintain up-to-date system diagrams. · Monitor system performance and ensure all functionality functions as expected.

· Analyse and troubleshoot systems issues, providing technical support to internal teams.

· Provide training and guidance to team members on Kantata and other integration tools.

· Collaborate with operational teams around the world as required.

· Organisational skills – personal efficiency, time management skills and the ability to prioritise competing demands are key.

· Communication skills – Communicates in written, oral, and presentation formats to best represent and express user and organisational requirements to audiences up to mid-level management.

· Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.

· Adaptability and Agility – Confident managing activities across more than one project simultaneously.Able to adjust to the unexpected, intelligently and calmly assessing impact and options.Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.

· Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organization.

What we are looking for in you

Minimum Requirements:

· Salesforce Administrator Certification.

· PSA domain expertise (resource planning, utilisation and project financials)

· Experience in Kantata configuration (projects, resource tracking, forecasting) ·

· Hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud an advantage.

· Custom Development of Flows.

· Ideally experienced using change sets and deployment tools such as Gearset.

· Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology) working in sprints.

Desirable:

· Bachelors or Masters Degree in Computer Science, Information Technology or equivalent.

· Previous project experience with interfaces between multiple systems.

· Previous experience of working across multi-state locations and time zones, within a company that has experience of mergers and acquisitions.

· Experience in the technology sector, even better in the professional services world is desirable.

· In depth understanding of the underlying processes that business systems support in a production environment.

· Focusing on Clients and Customers.

· Working as One NCC.

· Always Learning.

· Being Inclusive and Respectful.

· Delivering Brilliantly.

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

· Transportation and rice allowances

· Night differential, overtime pay and holiday pay

· 13th‑month pay and performance‑based bonus plan

· Day‑1 HMO healthcare coverage for you and dependents

· Outpatient medicine reimbursement

· Group life insurance, accidental death & disability cover

· Employee Assistance Program (EAP) with 24/7 confidential counselling

· Generous vacation and sick leave, available from Day 1

· Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.

· Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings