Technical Analyst – User Support Services
Job Title: Technical Analyst \u2013 User Support Services (OPOR Support 2026)<\/span>
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Location:<\/span><\/span><\/b> Yarmouth, Nova Scotia <\/span>
<\/span><\/span><\/div>Start Date:<\/span><\/span><\/b> July 6, 2026<\/span>
<\/span><\/span><\/div> <\/span><\/span>Duration:<\/span><\/span><\/b> Contract<\/span>
<\/span><\/span><\/div> <\/span><\/span>Work Type:<\/span><\/span><\/b> Onsite<\/span>
<\/span><\/span><\/div> <\/span><\/span>Industry:<\/span><\/span><\/b> Healthcare IT / Desktop Support<\/span>
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Job Summary<\/span>
<\/span><\/span><\/h3>We are currently seeking a <\/span><\/span>Technical Analyst \u2013 User Support Services<\/span><\/span><\/b> to support a major healthcare technology initiative with the Government of Nova Scotia. The successful candidate will provide onsite technical support, device deployment, desktop troubleshooting, and end\-user assistance within healthcare facilities across the Yarmouth region.<\/span>
<\/span><\/span><\/p>This is an excellent opportunity for IT professionals with strong desktop support experience, exceptional customer service skills, and hands\-on experience supporting end users in fast\-paced environments.<\/span>
<\/span><\/span><\/p>
Key Responsibilities<\/span>
<\/span><\/span><\/h3>- Provide onsite and remote technical support to healthcare staff and end users.<\/span>
<\/span><\/span><\/li>- Deploy, configure, and support desktops, laptops, peripherals, printers, and accessories.<\/span>
<\/span><\/span><\/li>- Perform hardware refresh and replacement activities.<\/span>
<\/span><\/span><\/li>- Image, configure, and deploy new devices.<\/span>
<\/span><\/span><\/li>- Install, troubleshoot, and maintain software applications.<\/span>
<\/span><\/span><\/li>- Diagnose and resolve hardware, software, and network connectivity issues.<\/span>
<\/span><\/span><\/li>- Support workstation relocations and physical equipment installations.<\/span>
<\/span><\/span><\/li>- Assemble and configure Workstations on Wheels (WOW Carts).<\/span>
<\/span><\/span><\/li>- Document support activities, deployments, incidents, and resolutions.<\/span>
<\/span><\/span><\/li>- Collaborate with project teams, vendors, and healthcare stakeholders.<\/span>
<\/span><\/span><\/li>- Assist with technology rollout initiatives and other support\-related tasks.<\/span>
<\/span><\/span><\/li><\/ul>
Required Qualifications<\/span>
<\/span><\/span><\/h3>- IT Diploma, Computer Systems Technician Diploma, or equivalent post\-secondary education.<\/span>
<\/span><\/span><\/li>- Experience providing onsite desktop and end\-user technical support.<\/span>
<\/span><\/span><\/li>- Strong customer service and communication skills.<\/span>
<\/span><\/span><\/li>- Experience troubleshooting Windows\-based hardware and software issues.<\/span>
<\/span><\/span><\/li>- Ability to work independently and prioritize multiple tasks.<\/span>
<\/span><\/span><\/li>- Comfortable working in hospital and clinical environments.<\/span>
<\/span><\/span><\/li>- Ability to lift and move computer equipment and workstations.<\/span>
<\/span><\/span><\/li>- Valid Criminal Record Check (RCMP) or ability to obtain one.<\/span>
<\/span><\/span><\/li><\/ul>Required Healthcare Documentation<\/span>
<\/span><\/span><\/h3>- MMR (Measles, Mumps, Rubella)<\/span>
<\/span><\/span><\/li>- Tdap (Tetanus, Diphtheria, Pertussis)<\/span>
<\/span><\/span><\/li>- Varicella (Chickenpox Immunity/Vaccination)<\/span>
<\/span><\/span><\/li><\/ul>
Preferred Skills<\/span>
<\/span><\/span><\/h3>- Desktop Support<\/span>
<\/span><\/span><\/li>- Technical Support<\/span>
<\/span><\/span><\/li>- Hardware Deployment<\/span>
<\/span><\/span><\/li>- Device Imaging<\/span>
<\/span><\/span><\/li>- Windows 10/11<\/span>
<\/span><\/span><\/li>- Active Directory<\/span>
<\/span><\/span><\/li>- Office 365<\/span>
<\/span><\/span><\/li>- IT Asset Management<\/span>
<\/span><\/span><\/li>- Healthcare IT Support<\/span>
<\/span><\/span><\/li>- Hardware Refresh Projects<\/span>
<\/span><\/span><\/li>- Service Desk Support<\/span>
<\/span><\/span><\/li>- Troubleshooting<\/span>
<\/span><\/span><\/li>- End User Support<\/span>
<\/span><\/span><\/li><\/ul>Apply: Send resume & documents to <\/span><\/span><\/span>recruiter@sereneaid.com<\/span><\/span><\/span><\/a> <\/span><\/span><\/span>
<\/span><\/span><\/p>Call: 647\-794\-8009<\/span><\/span><\/span>
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<\/p>
Job Summary<\/span>
<\/span><\/span><\/h3>We are currently seeking a <\/span><\/span>Technical Analyst \u2013 User Support Services<\/span><\/span><\/b> to support a major healthcare technology initiative with the Government of Nova Scotia. The successful candidate will provide onsite technical support, device deployment, desktop troubleshooting, and end\-user assistance within healthcare facilities across the Yarmouth region.<\/span>
<\/span><\/span><\/p>This is an excellent opportunity for IT professionals with strong desktop support experience, exceptional customer service skills, and hands\-on experience supporting end users in fast\-paced environments.<\/span>
<\/span><\/span><\/p>
Key Responsibilities<\/span>
<\/span><\/span><\/h3>- Provide onsite and remote technical support to healthcare staff and end users.<\/span>
<\/span><\/span><\/li>- Deploy, configure, and support desktops, laptops, peripherals, printers, and accessories.<\/span>
<\/span><\/span><\/li>- Perform hardware refresh and replacement activities.<\/span>
<\/span><\/span><\/li>- Image, configure, and deploy new devices.<\/span>
<\/span><\/span><\/li>- Install, troubleshoot, and maintain software applications.<\/span>
<\/span><\/span><\/li>- Diagnose and resolve hardware, software, and network connectivity issues.<\/span>
<\/span><\/span><\/li>- Support workstation relocations and physical equipment installations.<\/span>
<\/span><\/span><\/li>- Assemble and configure Workstations on Wheels (WOW Carts).<\/span>
<\/span><\/span><\/li>- Document support activities, deployments, incidents, and resolutions.<\/span>
<\/span><\/span><\/li>- Collaborate with project teams, vendors, and healthcare stakeholders.<\/span>
<\/span><\/span><\/li>- Assist with technology rollout initiatives and other support\-related tasks.<\/span>
<\/span><\/span><\/li><\/ul>
Required Qualifications<\/span>
<\/span><\/span><\/h3>- IT Diploma, Computer Systems Technician Diploma, or equivalent post\-secondary education.<\/span>
<\/span><\/span><\/li>- Experience providing onsite desktop and end\-user technical support.<\/span>
<\/span><\/span><\/li>- Strong customer service and communication skills.<\/span>
<\/span><\/span><\/li>- Experience troubleshooting Windows\-based hardware and software issues.<\/span>
<\/span><\/span><\/li>- Ability to work independently and prioritize multiple tasks.<\/span>
<\/span><\/span><\/li>- Comfortable working in hospital and clinical environments.<\/span>
<\/span><\/span><\/li>- Ability to lift and move computer equipment and workstations.<\/span>
<\/span><\/span><\/li>- Valid Criminal Record Check (RCMP) or ability to obtain one.<\/span>
<\/span><\/span><\/li><\/ul>Required Healthcare Documentation<\/span>
<\/span><\/span><\/h3>- MMR (Measles, Mumps, Rubella)<\/span>
<\/span><\/span><\/li>- Tdap (Tetanus, Diphtheria, Pertussis)<\/span>
<\/span><\/span><\/li>- Varicella (Chickenpox Immunity/Vaccination)<\/span>
<\/span><\/span><\/li><\/ul>
Preferred Skills<\/span>
<\/span><\/span><\/h3>- Desktop Support<\/span>
<\/span><\/span><\/li>- Technical Support<\/span>
<\/span><\/span><\/li>- Hardware Deployment<\/span>
<\/span><\/span><\/li>- Device Imaging<\/span>
<\/span><\/span><\/li>- Windows 10/11<\/span>
<\/span><\/span><\/li>- Active Directory<\/span>
<\/span><\/span><\/li>- Office 365<\/span>
<\/span><\/span><\/li>- IT Asset Management<\/span>
<\/span><\/span><\/li>- Healthcare IT Support<\/span>
<\/span><\/span><\/li>- Hardware Refresh Projects<\/span>
<\/span><\/span><\/li>- Service Desk Support<\/span>
<\/span><\/span><\/li>- Troubleshooting<\/span>
<\/span><\/span><\/li>- End User Support<\/span>
<\/span><\/span><\/li><\/ul>Apply: Send resume & documents to <\/span><\/span><\/span>recruiter@sereneaid.com<\/span><\/span><\/span><\/a> <\/span><\/span><\/span>
<\/span><\/span><\/p>Call: 647\-794\-8009<\/span><\/span><\/span>
<\/span><\/span><\/p>
<\/div><\/span>
<\/span><\/span><\/p>
This is an excellent opportunity for IT professionals with strong desktop support experience, exceptional customer service skills, and hands\-on experience supporting end users in fast\-paced environments.<\/span> Apply: Send resume & documents to <\/span><\/span><\/span>recruiter@sereneaid.com<\/span><\/span><\/span><\/a> <\/span><\/span><\/span> Call: 647\-794\-8009<\/span><\/span><\/span>
<\/span><\/span><\/p>Key Responsibilities<\/span>
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