Technical Chat Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Chat Support based in India.

This role is centered on delivering fast, accurate, and empathetic technical assistance to customers across multiple digital channels. You will be the first point of contact for users experiencing product or service issues, helping them troubleshoot and resolve technical challenges in real time. The position plays a key role in ensuring customer satisfaction by combining strong technical understanding with clear communication skills. You will interact with users via chat, email, and calls in a fast-paced, 24/7 support environment. Beyond issue resolution, you will contribute to improving user experience by identifying recurring problems and suggesting product enhancements. This is a highly collaborative role where technical curiosity and customer empathy directly impact service quality and brand trust.

• Provide real-time technical support to customers via chat, email, and other communication channels.
• Diagnose, troubleshoot, and resolve issues related to web hosting, domains, DNS, and related digital services.
• Handle customer escalations efficiently while ensuring timely follow-ups and resolution tracking.
• Test and analyze products and services to identify bugs, usability issues, and performance gaps.
• Document and report technical issues clearly to internal teams for resolution and product improvement.
• Support onboarding and troubleshooting of web-based tools including CMS platforms like WordPress.
• Assist in improving customer experience by identifying patterns in user issues and proposing enhancements.
• Work in rotational shifts as part of a 24/7 global support operation.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field preferred.
• Strong understanding of internet fundamentals including DNS, domains, and web hosting concepts.
• Basic knowledge of operating systems (Windows/Linux), hardware, and networking principles.
• Familiarity with email protocols (IMAP, POP, SMTP) and mail client configuration.
• Exposure to cPanel, Plesk, or similar hosting control panels is highly desirable.
• Understanding of CMS platforms such as WordPress and basic website management.
• Excellent written and verbal communication skills with strong customer service orientation.
• Ability to troubleshoot technical issues methodically and explain solutions clearly to non-technical users.
• Strong interpersonal skills, empathy, and ability to handle customer concerns in high-pressure situations.
• A proactive, tech-savvy mindset with willingness to learn and adapt quickly.

Benefits:

• Flexible work arrangements including remote, hybrid, or office-based options depending on business needs.
• Comprehensive health insurance coverage and employee wellness support.
• Paid leave policies with flexible personal time-off options.
• Learning and certification sponsorship opportunities to support career growth.
• Inclusive and diverse workplace culture with strong community and employee engagement programs.
• Opportunities for internal mobility, skill development, and long-term career progression.
• Supportive environment focused on work-life balance and employee well-being.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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