Technical/Desktop Support Analyst

We have similar openings in multiple locations, if you are interested feel free to apply

DESCRIPTION:

• Excellent verbal communications skills • Windows 7 and office 2010 • Outlook • Mobile handheld Devices: iPhone, iPhone, Android, etc.
• Resolve client tech issues, determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth eval;
• Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers); Interact with internal & external escalation resources to resolve complex tech issues;
• Recommend current supported software apps & hardware appropriate to best meet requirements;
• Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems;
• Assist with testing of new or upgraded PC software & hardware releases as requested.

SKILLS:

• Customer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills;
• Work logically under pressure, can work in a changing environment & deal successfully with stressful situations.
  

Required:

• BACHELOR DEGREE REQUIRED. MUST HAVE A DEGREE AND MINIMUM 1 YEAR RECENT HELP DESK EXPERIENCE. This is a help desk phone support position.
  
• 1-3 years exp in a Support Center or Call Center environment;
• 2-4 years exp in an IT Support env.;
• Cert preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE track
  
• Experience with Windows 7, Outlook 2010, remote management tools, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools (2010), web-based applications, TCP/IP, Good sight, hearing, and speech;
• Ability to use a keyboard and mouse; Lifting moderate weights, less than 50 lbs.
  

Thanks & Regards,

Mohit Garg

Integrated Resources Inc | Team Recruitment | 732-429-1634