Technical Operations Manager

Johnson Controls creates smart, healthy, and sustainable buildings through HVAC, fire protection, life safety, and building automation solutions. Based in Mumbai, this role is designed for a leader who can turn technical priorities into reliable execution, strong customer outcomes, and disciplined day-to-day operations.

Role Overview

As a Technical Operations Manager, you will oversee technical service delivery, operational coordination, and continuous improvement across assigned accounts, projects, or service teams. You will help ensure work is delivered safely, efficiently, and to a high standard while partnering with customers, field teams, and internal stakeholders to resolve issues, improve performance, and strengthen long-term relationships.

Key Responsibilities

Lead technical operations for assigned workstreams, ensuring service delivery is consistent, safe, and aligned with customer expectations.
Coordinate daily priorities across field teams, technical specialists, and support functions to keep work moving smoothly.
Monitor service quality, response times, backlog, and operational performance, and take action where improvements are needed.
Support troubleshooting, escalations, root-cause analysis, and corrective action planning for recurring technical issues.
Review operational plans, manpower allocation, and work readiness to help teams execute efficiently.
Collaborate with customers and internal partners to clarify scope, expectations, progress, and resolution paths.
Ensure accurate documentation of work completion, service findings, operational issues, and follow-up actions.
Support training, coaching, and on-the-job guidance to build team capability and consistency.
Contribute to budgeting, forecasting, reporting, and performance review activities as required by the role.
Drive process improvements that strengthen reliability, service quality, and customer satisfaction.

How You Will Do It

Own outcomes with accountability, safety, and integrity, and set clear expectations for how work is planned and delivered.
Stay close to the work by understanding site realities, listening to customer concerns, and removing obstacles before they affect performance.
Use practical problem-solving, clear follow-through, and honest communication to improve every day.
Win as one team by aligning field, technical, and support functions around shared goals and mutual trust.
Keep priorities visible, decisions timely, and documentation accurate so teams know what is happening and what comes next.

Qualifications

Bachelor's degree or equivalent qualification in engineering, technical management, or a related discipline.
10-14 years of experience in technical operations, service delivery, field operations, project execution, or a related technical environment.
Strong understanding of building systems, technical service processes, or operational support in a customer-facing environment.
Experience coordinating teams, resolving escalations, and managing multiple priorities in a fast-paced setting.
Ability to analyze operational data, identify issues, and drive corrective actions with attention to detail.
Strong communication and stakeholder management skills with the ability to work across functions and levels.
Demonstrated commitment to safety, quality, and professional accountability.

Nice to Have

Experience in HVAC, building automation, fire protection, life safety, or other building technology environments.
Exposure to service management tools, KPI tracking, reporting dashboards, or operational planning systems.
Experience coaching teams, supporting audits, or leading process improvement initiatives.
Project management exposure or experience working across multiple sites or service portfolios.