Technical Partnership Manager

This is a remote position.<\/p>

As a Technical Partnerships Manager, you will act as a bridge between the Connectivity Team and our Integration Partners. You\u2019ll ensure operational excellence, clear communication, and strong commercial alignment, playing a key role in bringing integrations live and maintaining high performance standards for our global hotel clients.
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The role
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You\u2019ll act as the primary technical link between our development teams and over 100 integration partners. Your work ensures that our connectivity ecosystem remains robust, scalable, and commercially viable, directly impacting how luxury hotels worldwide manage their distribution.
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What you'll actually do
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→ Operational & technical management
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• Technical scoping<\/b> \u2014 lead requirements gathering with clients and partners to ensure the Connectivity Team has a solid roadmap.
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• Integration support<\/b> \u2014 manage the successful go\-live of new integrations and maintain high performance for existing ones.
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• Operational bridge<\/b> \u2014 act as the principal contact for circa 100 Standard Integration accounts, resolving blockers during development and pilot phases.
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• Issue resolution<\/b> \u2014 work directly with integration partners to address identified technical issues and implement functional enhancements.
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• Knowledge management<\/b> \u2014 create and maintain integration manuals and onboarding best practices to streamline internal workflows.
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  → Strategy & partner performance
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  • Partner monitoring<\/b> \u2014 track performance within the CPP framework and guide partners to achieve expected targets and thresholds.
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  • Growth development<\/b> \u2014 identify Standard partners with potential to upgrade and support their journey toward Preferred levels.
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  • Commercial alignment<\/b> \u2014 negotiate the addition of new integrations to client contracts, including minimum requirements and pilot commitments.
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  • Financial oversight<\/b> \u2014 establish and enforce an integrations rate card while maintaining a database of costs to prevent overspend.
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  • License management<\/b> \u2014 handle all membership and license\-related matters connected with third\-party integrations.
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    Requirements<\/h3>

    What we're looking for
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    • Industry experience<\/b> \u2014 proven track record in the hospitality sector, either directly within a hotel or in a SaaS company serving the industry.
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    • SaaS connectivity<\/b> \u2014 solid understanding of how integrations and connectivity function within a cloud software environment.
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    • Project management<\/b> \u2014 ability to manage multiple projects simultaneously while effectively prioritizing tasks in a fast\-paced setting.
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    • Analytical mindset<\/b> \u2014 strong problem\-solving skills with a natural ability to think outside the box to resolve complex technical hurdles.
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    • Communication<\/b> \u2014 excellent interpersonal skills with the ability to translate technical requirements into business value.
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    • Fluent English<\/b> \u2014 minimum C1 level, as you will be communicating with international partners and stakeholders daily.
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    • Ownership<\/b> \u2014 a self\-starter who takes full responsibility for their tasks and enjoys working independently.
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    • Flexibility<\/b> \u2014 comfortable working 100% remotely but willing to travel occasionally for team meetings.
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      Benefits<\/h3>\n

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      What comes with the job
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      • 100% remote <\/b> \u2014 work from wherever you feel most productive.
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      • Travel voucher <\/b> \u2014 annual \"Work with Us, Travel with Us\" perk to enjoy luxury hotel stays.
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      • Growth <\/b> \u2014 English classes and a dedicated development fund for your professional evolution.
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      • Medical & life insurance <\/b> \u2014 comprehensive coverage to keep you and your loved ones secure.
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      • Time off <\/b> \u2014 24/26 days off plus 2 extra CSR days annually for volunteering.
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      • Company culture <\/b> \u2014 regular retreats, integration events, and a genuinely flat hierarchy.
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