Technical Product Associate
Job Title: Technical Product Associate
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Location: Lagos,Hybrid
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Reports To:Unit Lead
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Remuneration: 500,000 gross
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FHSA is building a trusted Ecosystem Marketplace \u2014 a platform that connects vetted clients with vetted ecosystem partners (labs, equipment providers, energy service providers, and more).
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Role Overview
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The Technical Product Associate is a hybrid builder role spanning product operations, ecosystem coordination, research, and no\-code/low\-code execution.
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You will design, build, and scale the marketplace platform\u2014combining product thinking, technical execution, and operational ownership to bring it to life.
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You will support and scale the marketplace by managing partner relationships, structuring workflows, and automating systems, while turning complex data and processes into clear, actionable, and visually intuitive systems.
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Key Responsibilities
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1. Ecosystem & Partner Management
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- Build and maintain strong relationships with ecosystem partners
<\/span><\/li>- Source and onboard high\-quality vendors across 12+ countries (labs, equipment providers, energy services, etc.)
<\/span><\/li>- Conduct vetting and support approval workflows for clients and partners
<\/span><\/li>- Identify ecosystem gaps and proactively source new providers
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<\/div>2. Platform Operations & Marketplace Management
<\/div>- Support day\-to\-day management of the Ecosystem Marketplace
<\/span><\/li>- Monitor and manage account lifecycle stages: Sign\-up → Pending → Approved → Active
<\/span><\/li>- Ensure all users meet the vetting and approval standards
<\/span><\/li>- Maintain structured records of all marketplace activity
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<\/div>3. Data Tracking, CRM & Reporting
<\/div>- Build and maintain tracking systems for:
<\/span><\/li><\/ul>- Connections made between clients and partners
<\/span><\/li>- Outcomes and conversion rates
<\/span><\/li>- Performance by partner and service category
<\/span><\/li>- Trends over time
<\/span><\/li><\/ul><\/blockquote>- Support CRM automation and pipeline tracking
<\/span><\/li>- Ensure full visibility into marketplace performance for internal decision\-making
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<\/div>4. Workflow Automation & Systems Building
<\/div>- Design and manage workflows using no\-code/low\-code tools such as:
<\/span><\/li><\/ul>- Airtable
<\/span><\/li>- Zapier
<\/span><\/li>- Sharetable
<\/span><\/li><\/ul><\/blockquote>- Build automations for onboarding, follow\-ups, approvals, and reporting
<\/span><\/li>- Reduce manual processes through scalable systems
<\/span><\/li>- Support CRM and internal tool automation
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<\/div>5. Technical Requirements
<\/div>- Translate business and operational needs into clear technical requirements
<\/span><\/li>- Communicate effectively with engineers on backend workflows, data structures, and integrations
<\/span><\/li>- Understand APIs and system architecture at a functional level
<\/span><\/li>- Support testing, QA, and iteration of platform features
<\/span><\/li>- Act as a bridge between product, operations, and engineering
<\/span><\/li><\/ul>6. Research & Insights
<\/div>- Conduct structured research on vendors, service providers, and market trends
<\/span><\/li>- Identify high\-quality ecosystem partners and validate their credibility
<\/span><\/li>- Turn research into actionable insights for product and partnership strategy
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<\/div>7. Coordination & Execution
<\/div>- Take detailed meeting notes and translate them into clear action items
<\/span><\/li>- Track deliverables, timelines, and follow\-ups across teams
<\/span><\/li>- Ensure accountability and progress across multiple workstreams
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<\/div>8. Data Visualization & Product Experience
<\/div>- Build clear, intuitive dashboards and reporting systems
<\/span><\/li>- Design structured, user\-friendly interfaces within tools like Airtable
<\/span><\/li>- Translate complex data into simple, visual insights
<\/span><\/li>- Support improvements to user experience across client, partner, and admin layers
<\/span><\/li>- Create clean, functional, and visually appealing internal tools
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<\/div><\/span>Requirements<\/h3>
Required Skills & Qualifications
<\/span><\/div>- Technical background (product, engineering, or systems\-focused) with 2\u20134 years of experience
<\/span><\/li>- Proven experience building and scaling marketplace or platform products end\-to\-end
<\/span><\/li>- Strong understanding of backend systems, APIs, data models, and workflow architecture
<\/span><\/li>- Experience with no\-code/low\-code tools, especially Airtable,Sharetable and Zapier<\/span>
<\/li>- Great presentation skills with canva,google slides or powerpoint<\/span>
<\/li>- Experience with CRM systems, automation, and pipeline management
<\/span><\/li>- Strong relationship management and communication skills
<\/span><\/li>- Excellent research, analytical, and problem\-solving abilities
<\/span><\/li>- Ability to turn unstructured processes into scalable, structured systems
<\/span><\/li>- High attention to detail with strong organizational skills
<\/span><\/li>- Strong ownership, follow\-through, and execution discipline
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<\/li><\/ul>Nice to Have
<\/div>- Experience working on marketplace or two\-sided platforms
<\/span><\/li>- Familiarity with vendor sourcing (labs, equipment, energy services, etc.)
<\/span><\/li>- Experience with product design tools such as Figma and other interactive design tools
<\/span><\/li>- Experience building dashboards or internal tools
<\/span><\/li>- Prior collaboration with engineering teams in a product environment<\/span>
<\/li><\/ul>Success Metrics
<\/div>- Efficient onboarding and approval of clients and ecosystem partners
<\/span><\/li>- Clear, real\-time visibility into marketplace activity and outcomes
<\/span><\/li>- Increased automation and reduced manual processes
<\/span><\/li>- Strong ecosystem partner engagement and responsiveness
<\/span><\/li>- Accurate tracking and reporting across all platform interactions
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<\/div><\/span> - Clear, real\-time visibility into marketplace activity and outcomes
- Familiarity with vendor sourcing (labs, equipment, energy services, etc.)
- Proven experience building and scaling marketplace or platform products end\-to\-end
- Design structured, user\-friendly interfaces within tools like Airtable
- Track deliverables, timelines, and follow\-ups across teams
- Identify high\-quality ecosystem partners and validate their credibility
- Communicate effectively with engineers on backend workflows, data structures, and integrations
- Reduce manual processes through scalable systems
- Zapier
- Airtable
- Ensure full visibility into marketplace performance for internal decision\-making
- Outcomes and conversion rates
- Connections made between clients and partners
- Monitor and manage account lifecycle stages: Sign\-up → Pending → Approved → Active
- Source and onboard high\-quality vendors across 12+ countries (labs, equipment providers, energy services, etc.)