We are seeking an experienced Technical\nProgram Manager to lead large\-scale, cross\-functional cloud and platform\nprograms across our enterprise SaaS environment. This role will drive\nend\-to\-end execution of complex infrastructure and application initiatives,\npartnering with Cloud Operations, DevOps, Engineering, Product, Customer\nSuccess, and business stakeholders to ensure predictable delivery, operational\nexcellence, and strong customer outcomes.<\/span>
<\/p>The ideal candidate is a hands\-on program\nleader with strong technical depth in cloud platforms, demonstrated experience\nmanaging high\-impact multi\-track programs, and the ability to communicate\neffectively with both technical teams and executive stakeholders.<\/span>
<\/p>Key\nResponsibilities<\/span>
<\/h2>Program\nLeadership and Execution<\/span>
<\/h2>- Own end\-to\-end delivery of\n complex cloud, infrastructure, and platform programs.<\/span>
<\/li>- Define program scope, roadmap,\n milestones, success criteria, and delivery governance.<\/span>
<\/li>- Drive execution across multiple\n parallel workstreams with clear ownership and accountability.<\/span>
<\/li>- Track dependencies, risks,\n issues, decisions, and mitigation plans across teams.<\/span>
<\/li><\/ul>Cross\-Functional\nCoordination<\/span>
<\/h2>- Coordinate across Cloud\n Operations, DevOps, Infrastructure Engineering, Application Engineering,\n Product Management, Customer Success, and business stakeholders.<\/span>
<\/li>- Facilitate alignment,\n decision\-making, and prioritization across technical and non\-technical\n teams.<\/span>
<\/li>- Identify and remove blockers\n proactively to maintain delivery momentum.<\/span>
<\/li>- Ensure program execution aligns\n with business priorities, customer commitments, and operational readiness.<\/span>
<\/li><\/ul>Planning\nand Delivery Management<\/span>
<\/h2>- Develop and maintain detailed\n program plans, timelines, resource models, and delivery schedules.<\/span>
<\/li>- Manage sprint planning, release\n milestones, deployment windows, environment sequencing, and cutover plans.<\/span>
<\/li>- Coordinate release readiness,\n go/no\-go reviews, hypercare planning, and transition to steady\-state\n operations.<\/span>
<\/li>- Drive post\-implementation\n reviews and continuous improvement actions.<\/span>
<\/li><\/ul>Risk,\nIssue, and Change Management<\/span>
<\/h2>- Identify program risks early and drive mitigation\n strategies to reduce delivery, operational, and customer impact.<\/span>
<\/li><\/ul>- Lead structured issue\n resolution across multiple teams in high\-pressure, time\-sensitive\n situations.<\/span>
<\/li>- Manage scope changes, impact\n assessments, dependency changes, and stakeholder communications.<\/span>
<\/li>- Maintain clear visibility into\n program health, trade\-offs, escalation paths, and decision points.<\/span>
<\/li><\/ul>Stakeholder\nand Executive Communication<\/span>
<\/h2>- Provide regular program status updates to leadership,\n including milestone progress, key risks, issues, dependencies, and\n financial or operational impact.<\/span>
<\/li><\/ul>- Create concise executive\n dashboards and program communications for senior stakeholders.<\/span>
<\/li>- Partner with customer\-facing\n teams to align program timelines, readiness expectations, and\n communication plans.<\/span>
<\/li>- Ensure transparent\n communication across internal and external stakeholders.<\/span>
<\/li><\/ul>Required\nQualifications<\/span>
<\/h2>- 8\u201312 years of experience in\n Technical Program Management, Engineering Program Management, Cloud\n Operations, DevOps, or a related technical delivery role.<\/span>
<\/li>- Proven experience managing\n large\-scale cloud, infrastructure, platform, or enterprise SaaS programs.<\/span>
<\/li>- Strong understanding of cloud\n platforms, preferably AWS, including compute, storage, networking,\n identity and access management, and deployment patterns.<\/span>
<\/li>- Experience coordinating\n complex, multi\-team, multi\-environment programs with strict timelines and\n dependencies.<\/span>
<\/li>- Strong knowledge of DevOps\n delivery practices, release management, deployment governance, and\n operational readiness.<\/span>
<\/li>- Excellent executive\n communication, stakeholder management, facilitation, and escalation\n management skills.<\/span>
<\/li><\/ul>Technical\nSkills<\/span>
<\/h2><\/div>
Cloud infrastructure concepts including compute,\n storage, networking, IAM, security, availability, and resiliency.<\/span>
<\/div>DevOps and automation tools\n such as Jenkins, Terraform, Git, Ansible, or similar technologies<\/span>
<\/div>Container and orchestration\n platforms such as Docker and Kubernetes.<\/span>
<\/div>Monitoring, observability,\n incident management, and release operations practices.<\/span>
<\/div>Application architecture,\n deployment patterns, environment management, and production readiness\n frameworks.<\/span>
<\/div>Preferred\nQualifications<\/span>
<\/h2><\/div>
Experience in enterprise SaaS, multi\-tenant platforms,\n or customer\-facing production environments.<\/span>
<\/div>Background in Cloud Operations,\n Site Reliability Engineering, DevOps Engineering, or Infrastructure\n Engineering<\/span>
<\/div>Experience supporting cloud\n transitions, modernization initiatives, migration programs, or\n transformation efforts<\/span>
<\/div>Certifications such as AWS,\n PMP, Agile, Scrum, or similar credentials.<\/span>
<\/div>Key\nSuccess Measures<\/span>
<\/h2>- On\-time delivery of critical program milestones and\n release commitments.<\/span>
<\/li>- Effective risk mitigation,\n issue resolution, and dependency management.<\/span>
<\/li><\/ul>- Strong system stability and\n operational readiness during major releases, transitions, and deployments.<\/span>
<\/li>- High stakeholder confidence\n through clear communication, disciplined execution, and predictable\n delivery.<\/span>
<\/li>- Smooth handoff from program\n delivery to steady\-state operations.<\/span>
<\/li><\/ul>
<\/div><\/span>
