QA Technology Professional – Healthcare

Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.

The QA Technology Professional is a strategic, client-facing leader responsible for driving innovation in QA practices and technologies across key accounts. This role combines deep QA domain expertise with a consulting mindset to shape quality strategies, influence senior stakeholders, and support account growth.

This role partners with delivery, sales, and account leadership to understand client business objectives, design forward-thinking QA solutions, and position Perficient as a trusted advisor and integral member of the client’s leadership team.

In addition, this role oversees ongoing QA initiatives to identify gaps, optimize processes, and define meaningful career paths for QA professionals within the organization.

This position requires close collaboration with Subject Matter Experts (SMEs) in Test Automation, Mobile Testing, ETL Testing, Accessibility Testing, and Performance Engineering to identify priorities and design comprehensive QA strategies that foster organizational growth, cross-program leverage, and technical excellence.

Consulting & Client Leadership

• Act as a strategic QA advisor to client executives and product owners, participating as part of the Perficient leadership team within the account (“seat at the table”).
• Lead rational, data-driven conversations with stakeholders to clarify business needs, quantify quality risks, and influence decision-making.
• Facilitate discovery sessions, assessments, and workshops to understand client environments, pain points, and opportunities for improvement.
• Translate complex QA concepts into clear, business-oriented narratives for both technical and non-technical audiences.

Sales, Growth & Account Strategy

• Partner with account leadership and sales teams to shape QA strategy within the account, aligning quality initiatives with client roadmaps and Perficient growth objectives.
• Contribute to account planning by identifying new QA opportunities, cross-sell/upsell options, and platform/competency offerings that add value to the client.
• Support pre-sales activities, including solutioning, estimation, proposal development, and RFP/RFI responses for QA-related opportunities.
• Create and deliver persuasive sales and executive presentations that clearly articulate value, ROI, and differentiation of Perficient’s QA capabilities.
• Help define and execute a QA growth strategy within the account, aligning delivery excellence with long-term relationship expansion.

Strategic Design & Domain Expertise

• Analyze customer requirements and translate them into scalable, end-to-end QA strategies across functional, non-functional, and data-related testing.
• Define technology roadmaps for QA automation, data validation, performance, security, accessibility, and mobile testing, aligned to client business goals and platforms.
• Provide deep QA domain / competency expertise, advising on tool selection, architecture, frameworks, and best practices for modern QA (CI/CD, DevOps, shift-left, and shift-right testing).
• Ensure QA strategies are aligned with broader enterprise architecture, engineering practices, and platform standards at the client.

Cross-Program & Cross-Competency Collaboration

• Drive cross-pollination of QA practices, assets, and learning across multiple programs, products, and lines of business within the account.
• Leverage platform and competency SMEs (Automation, Performance, Data, Cloud, Accessibility, etc.) to build integrated, reusable solutions that can be applied across initiatives.
• Promote standardization, reusability, and shared frameworks to increase speed, consistency, and quality across teams and projects.
• Facilitate communities of practice and knowledge-sharing sessions across account teams to continuously elevate QA maturity.

Project Oversight & Delivery Excellence

• Monitor current QA projects to ensure alignment with best practices, business goals, and agreed KPIs/SLAs.
• Identify process gaps and drive continuous improvement in QA practices, tooling, metrics, and reporting.
• Provide governance and oversight for QA delivery within the account, ensuring consistency of approach and quality outcomes.
• Escalate risks and issues proactively, partnering with engagement and delivery leaders to develop mitigation and recovery plans.

Internal Client & Practice Responsibilities

• Represent the QA competency within the account, serving as the primary point of contact for QA-related discussions with internal stakeholders (engagement managers, solution architects, delivery leads).
• Collaborate with internal Perficient leadership to align account QA strategies with overall practice strategy, offerings, and reusable IP.
• Contribute to internal initiatives such as capability development, offering definition, accelerators, and thought leadership (whitepapers, blogs, presentations).
• Act as a role model for consulting behaviors, client engagement, and leadership within the QA practice.

Talent Development & Mentoring

• Establish QA career paths, competency frameworks, and skills matrices that support professional growth and clear progression for QA team members.
• Mentor and coach QA leads and engineers on modern QA practices, consulting skills, and stakeholder communication.
• Identify skills gaps within account teams and work with practice leadership to create targeted training and upskilling plans.
• Foster a culture of continuous learning, experimentation, and innovation within the QA community.

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Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.