Technical Service Manager

Position Summary

Technical Services Manager is responsible for serving as a key contributor of the overall commercialization effort for the ASP portfolio in Japan. The position is responsible for the development operational processes & execution of programs which include managing the implementation of marketing strategies and product commercialization to support revenue development and annual growth targets, tailored to ASP product & technical support requirements in Japan.

Duties and Responsibilities

• Develops and runs organization & operation processes/systems which can provide installation & after sales services to customers by managing internal Technical Service Team & collaborating with external service vendors

• Leads to improve field service qualities and contributes to improve products qualities by sharing GEMBA information to QA & R&D team

• Oversees parts inventory for the Technical Service, while working with global Technical Service Team & Demand Planning Team

• Learns and drives to adapt best practice from other markets and export local knowledge to other regions

• Responsible for communicating business related issues or opportunities to next management level

• Planning annual plans for business performance and Forecasting and promoting sales progress

Qualifications

Education:

Four-year degree in a business or engineering/technical discipline is required, MBA desired.

Years of Related Experience:

A minimum of 6 years of business experience of which at least half should be in sales, technical service or equivalent. Healthcare experience is preferred

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:

(Include any required computer skills, regulatory knowledge, certifications, licenses, languages, cognitive and behavioral abilities etc.)

・Basic knowledge of instruments and electricity and understanding of repair industry

・Fluent in Japanese & Business level English

・Previous Leadership and line manager experience

・Project management expense

・Experience in Sales or Technical Service is required

・The ability to lead and influence as a manager or project leader is required as is the experience and knowledge to work in a matrix environment.

・Analytical expertise is required.

・Result driven and hands on work style

・Must have good communication and collaboration skills, be able to work in a team environment and be customer/market oriented.

・Generally good speaking, presentation and negotiation skills.

・Ability to be flexible and operate in a dynamic environment where functional resources can be limited.

Responsibility for Others and Internal Interactions

Must have good communication and collaboration skills, be able to work in a team environment and be customer/market oriented.

External Interactions

Collaborate with external service vendors to provide field service, send-back repair and call center services