Technical Service Manager

Company Overview

SINOPEC Lubricant (Singapore) Pte. Ltd. operates the only Sinopec Corp. manufacturing plant outside China, producing lubricants and grease in Tuas. Sinopec Corp. is a leading integrated energy and chemical company ranked 2nd in the Fortune Global 500.

Job Summary

Lead OEM certification and co-development of lubricant products by collaborating cross-functionally and providing technical support to international markets. Drive product compliance, resolve technical issues, and deliver customer-focused solutions.

Responsibilities

• Establish and maintain effective communication with OEM partners on technical, product, and certification requirements.
• Lead OEM certification and approval processes to ensure compliance with OEM standards and successful product accreditation.
• Support the co-development of lubricant products in collaboration with OEMs, R&D, manufacturing, and quality teams.
• Provide technical support and troubleshooting for customers, distributors, and overseas markets to ensure product performance and customer satisfaction.
• Analyze customer requirements, market trends, and competitor products to recommend suitable lubricant solutions.
• Work closely with the sales team to support customer acquisition, retention, and business development activities.
• Conduct technical presentations, product demonstrations, and training sessions for customers and internal stakeholders.
• Participate in customer visits, technical discussions, and commercial meetings to strengthen relationships and identify new business opportunities.
• Prepare, review, and translate technical documents, reports, product information, and customer-facing materials.
• Support additional technical service, OEM development, and sales-related activities as assigned to meet business objectives.

Preferred competencies and qualifications

• 2–3 years of relevant experience in the lubricant industry, preferably in OEM support and certification
• Familiarity with OEM certification processes and product co-development
• Ability to manage multiple OEM projects simultaneously
• Strong problem-solving skills with a customer-oriented mindset
• Ability to work effectively in cross-functional and international teams
• Bachelor’s degree or diploma in Chemistry, Chemical Engineering, Materials Science, or a related field