Rust-Oleum Corporation

Technical Service Rep

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Technical Service Representative

Department: Sales
Reports To: Regional Sales Manager
Status: Exempt (Salaried)

Position Overview

The Technical Service Representative is responsible for managing day-to-day service needs for assigned customer accounts and territories. This role ensures effective product performance, supports customer operations, and delivers high-quality technical service through on-site support, troubleshooting, and training.

Key Responsibilities

  • Provide hands-on technical service and support for coatings and finishing processes
  • Troubleshoot customer issues and deliver timely, effective solutions
  • Conduct on-site product testing, refinement, and process improvement
  • Train customer personnel on product use and application techniques
  • Maintain accurate documentation of service activities and process changes
  • Perform process audits to ensure quality and consistency
  • Stay current on product knowledge and industry trends
  • Collaborate with internal teams to resolve complex technical challenges
  • Represent the company professionally at customer sites, trade shows, and industry events
  • Provide regular updates and reports on service activities and performance

Qualifications

Required:

  • High school diploma or equivalent
  • Minimum of 1 year of finishing or related laboratory/formulation experience
  • Valid driver’s license and ability to travel frequently

Preferred Skills & Abilities:

  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to train and influence customer personnel
  • Strong organizational and analytical abilities
  • Self-motivated with a proactive, results-driven mindset
  • Proficiency in Microsoft Office (Word, Excel)
  • Ability to work independently and manage multiple priorities

Physical & Work Requirements

  • Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
  • Frequent standing, walking, bending, and travel to customer sites
  • Work performed in manufacturing environments with exposure to coatings and solvents (PPE provided)

Why Join FinishWorks?

  • Opportunity to work directly with customers and make a measurable impact
  • Dynamic role combining technical expertise and customer engagement
  • Supportive team environment with opportunities for growth and development