Technical Specialist - Hybrid

Overview

Location: Pittsburgh, PA - Hybrid

Job Type: Full Time / Contract to Hire

Work Authorization: No Sponsorship

The A.C.Coy company has an immediate opening for a Technical Specialist. Ideal candidates must have 5+ years of prior Service Desk or Operations support experience. Must be available to work third shift (11pm-7am Tuesday - Saturday).

Responsibilities

• Operations team provides 24X7X365 on-site support
• Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the teams are notified
• Perform equipment/network/fiber installs and decommissions
• Handle production changes and system turnovers

Qualifications

Education:

• Bachelor's degree - Preferred

Experience Required:

• IT Service Desk or Operations support - 5+ years
• Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 5+ years
• Installation and decommissioning of equipment/network/routers/servers
• Documentation experience - able to provide detailed write up of problem and resolution