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qbe

Technical Specialist

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Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

  • Parramatta or Newcastle, NSW

  • Fixed-term contract until December 2027, full-time hours

  • Hybrid role - a mix of in office and work from home

The opportunity

We have an opportunity for an experienced Technical Specialist to join our Workers Compensation team, within the Nominal Insurer portfolio. You will be working on a diverse portfolio of claims ranging from new claims through to long tail claims, and will be accountable for providing coaching, training and advice to Case Managers on legislative, legal and technical claim strategies.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

  • Delivering prompt and effective specialist technical claims advice

  • Work with the Injury Management Specialist and Service Manager to provide guidance and support to maximise outcomes.

  • Ensure compliance with all legislation, industry codes and company policies.

  • Actively monitor developments within the industry to continuously develop knowledge of insurance guidelines, policy changes and modifications.

  • Identify opportunities to review, develop and modify processes, procedures, standards and guidelines that support innovation, improved performance and improved customer experience

About you

  • Extensive experience in a workers’ compensation claims role or similar role

  • Broad knowledge of workers compensation laws and compliance obligations

  • Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management

  • Excellent people, communication, written, and networking skills

  • Demonstrated ability to work towards set targets and compliance measures

  • Sound computer skills and an ability to prioritise

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

  • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

  • 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

  • 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

  • 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

  • Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Analytical Thinking, Claims Settlement, Complex Claims, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Emotional Awareness, Individual Resilience, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Regulatory Compliance, Risk Management

Application Close Date: 06/07/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.