Technical Support
Essential Duties and Responsibilities:
- Provides support to end-users on a variety of issues.
- Identifies, researches and resolves technical problems.
- Responds to telephone calls, e-mail and employee requests for technical support.
- Performs software and application installation and upgrades.
- Documents, tracks and monitors problems to ensure resolution in a timely manner.
- Administers end-user workstations and supports end-user activities.
- Sets up desktops, installs software, sets up printer connections, changes out peripherals and cleans hardware.
- Receives and routes tickets to more experienced Help Desk Administrators as required.
Performs other duties as assigned.
Qualifications:
- Associates degree in related field
- 0-3+ years' experience
- Knowledge of information systems policies, procedures and terms
- Knowledge of hardware components and software applications
- Ability to read and understand technical documentation
- Skills to investigate information using several distinct sources in situations where problems are limited and solutions are not readily apparent
- Written and verbal communication skills to interpret information or formulate responses to internal customers based on general knowledge of products, programs or procedures
- Customer service and problem-solving skills
- Organizational skills including attention to detail, time management and multi-tasking skills
- Eager to learn and support new systems and applications
Hourly Salary: $22.21 - $27.74