Technical Support Engineer
As a Technical Support Engineer (TSE) at Emerson, you will be a trusted technical partner for our customers, supporting them throughout the lifecycle of Emerson Test & Measurement (NI) products and solutions. You will combine strong technical expertise with problem-solving and communication skills to resolve complex challenges, accelerate customer success, and represent the voice of the customer within Emerson.
In this role, you will not only troubleshoot and resolve issues, but also build lasting relationships, share knowledge, and contribute to the continuous improvement of our products and services.
In this role, you will not only troubleshoot and resolve issues, but also build lasting relationships, share knowledge, and contribute to the continuous improvement of our products and services.
In This Role, Your Responsibilities Will Be:
- Resolve customer technical issues related to the installation, implementation, configuration, and maintenance of Emerson Test & Measurement (NI) products and platforms.
- Own customer interactions end to end, including timely escalation of complex issues to appropriate internal teams while maintaining clear communication.
- Identify and report product design, reliability, and maintenance feedback to Research & Development teams.
- Recognize potential commercial opportunities during support engagements and share insights with Sales and Account teams.
- Provide technical support and guidance to internal stakeholders across functions.
- Educate customers through technical training sessions, workshops, and one‑to‑one engagements.
- Guide customers through product startup, troubleshooting, and long‑term solution maintenance.
- Create, document, and share knowledge to support customer self‑service using Knowledge‑Centered Service (KCS) principles.
Who You Are:
You approach challenges with curiosity and determination, integrating information from multiple sources to identify root causes and develop practical, innovative solutions. You communicate complex technical concepts clearly and confidently to a wide range of audiences, building trust through collaboration and transparency. You value teamwork and actively contribute to a supportive, inclusive environment, while remaining adaptable and effective in a fast‑changing, customer‑focused setting.
For This Role, You Will Need:
- A bachelor’s degree in engineering or computer science, or equivalent practical experience (fields such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
- Professional‑level English proficiency (minimum B2).
- Experience with at least one programming environment; familiarity with LabVIEW is an advantage.
- Willingness and ability to travel up to 10% as needed to support customers and business needs.
Preferred Qualifications That Set You Apart:
- Knowledge or hands‑on experience in Radio Frequency (RF) technologies.
- A solid technical foundation, including familiarity with electronic circuit concepts and basic electronic instrumentation.
- Strong communication skills, with the ability to adapt messaging to technical and non‑technical audiences; additional language skills (such as French, German, or Spanish) are a plus.
- A proactive, solution‑oriented mindset with the ability to navigate ambiguity and prioritize effectively.
- Previous experience in customer‑facing support, service, or application engineering roles.
- Comfort working collaboratively across global, cross‑functional teams.
Our Culture and Commitment To You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives, because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is 27900 & 51900 EUR annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
For roles covered by a collective bargaining agreement, the applicable salary range and pay structure are set by that agreement, including how pay levels and progression are defined (https://www.confcommerciomilano.it/it/contratti_lavoro/contrattazione_collettiva/ccnl_terziario.html).