Technical Support Engineer

About- Mitsogo|Hexnode

Hexnode UEM is an award-winning Unified Endpoint Management solution adopted by businesses to manage endpoints from a centralized console.

It offers a comprehensive mobility management software to support all major platforms such as Android, Windows, iOS, macOS, Fire OS, and Apple TVs.

Job Description

We are looking for a Product Support Engineers with previous experience in handling International Clients- (APAC, EMEA and NAM )- B2B

What we appreciate :

• Assists users through Phone, Chat, Email, or tickets raised via Portal or from the Websites.

• Log, validate and diagnose user issues, on the full range of products and applications used.

• Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.

• Resolve customer queries and achieve customer delight.

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill.

Qualifications:

• Minimum 2 years of Experience in International Voice, Email and Chat Support

• Should be flexible working in Shifts.

• Willingness to Work on 24/5 rotational shifts.

• Good analytical and problem-solving skills

• Excellent Communication Skills and Passion for Customer Service

• B2B experience is mandatory.

• Should have basic knowledge in multiple Platforms, Windows, MAC, iOS, Android etc.- Not Mandatory

• Experience in Zendesk/Salesforce, HubSpot added advantage.