Technical Support Engineer
Job Description : Technical Training & Support<\/div>
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Some of the tasks will include; (You will be trained on our product offerings.)
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\- Conduct online demos and customer training.
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\- Should be able to handle 4 to 5 Training sessions per day or Equivalent Support Requests.
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\- Offer Technical Support Services through (voice, email, and chat\-based technical support).
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\- Requirement gathering and analysis.
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\- Perform in\-depth systematic troubleshooting.
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\- Respond to RFI requests and timely follow up with contacts.
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\- Engage with various teams within Zoho to help gather information and solve technical problems.
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\- Flexible to travel within the country.
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\- Deliver accurate and timely solutions to customers.
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Requirements<\/h3>
Skillsets Required:
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\- Keen to learn new technologies
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\- Passionate to learn and grow together
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\- Excellent in written and spoken English
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\- Basic knowledge of MySQL
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\- Knowledge on REST APIs
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\- Basic understanding of HTML, CSS & JavaScript.
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\- Basic knowledge of third party connection platforms (Postman, Zapier, etc)
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\- Good problem\-solving skills and customer\-focused attitude.
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\- Having 1 Year or more experience in a client\-facing role.
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\- Perform Configuration changes to fulfil customer requests.
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\- Ability to reproduce, document, and communicate bugs to developers and customers
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\- Troubleshoot issues to identify the root cause of a behaviour and next steps to solve the problem.
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\- Multitask across systems and applications, analyse and resolve a variety of technical issues, and comfortably navigate an environment of Windows, Mac OSX, Servers, and Mobile Devices.
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\- Work accurately in a fast\-paced, hectic, ever\-changing environment with strong attention to detail.
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\- Ensure a high level of end\-user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets or Trainings.
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