Technical Support Engineers
- Provide voice\-based support to international/domestic customers over the phone (Inbound and Outbound).<\/span>
<\/span><\/span><\/span><\/li>- Build a rapport with customers with clear and confident communication.<\/span>
<\/span><\/span><\/span><\/li>- Focus on customer satisfaction and first\-time\-resolution.<\/span>
<\/span><\/span><\/span><\/li>- Engage with the technical team to provide faster resolutions to technical issues.<\/span>
<\/span><\/span><\/span><\/li>- Work closely with the technical content team to identify gaps in the help module.<\/span>
<\/span><\/span><\/span><\/li>- Should be willing to work night shifts.<\/span><\/span><\/span>
<\/span><\/span><\/li><\/ul>Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.<\/span><\/span>
<\/div><\/span> - Build a rapport with customers with clear and confident communication.<\/span>