Technical Support Executive - Malaysia Market

• Provide remote technical support to customers via telephone, e-mail and other appropriate channels.

• In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.

• Deliver the best customer experience by adhering to the Company policies and procedures.

• Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.

• Educate and guide customer on printer and printing software technology

• Contribute to the knowledge management database available to all staff.

• Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship

Job Requirements:

• Degree in any discipline. Fresh graduate is encouraged to apply.

• At least one (1) year working experience in contact center or customer support related field.

• Proficient in relevant computer applications like MS Office.

• Demonstrate excellent communication and problem-solving skills.

• Highly motivated and result-oriented team player with good interpersonal skills.

• Able to work independently and as a team.

• Have pleasant disposition and attitude.

• Ability to handle stressful situation appropriately.

• Able to work on rotational shifts and public holidays.