Technical Support Specialist
Orange Business is here!
About us
Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
We are seeking a dedicated and proactive Technical Support Specialist to provide monitoring, maintenance, and end-user support for Supply Chain Operational platforms and projects. In this role, you will ensure smooth operations, effective incident management, and excellent customer service in alignment with our internal procedures and a strong focus on user satisfaction.
Key Responsibilities
1. Incident & User Support:
Provide timely technical support (verbal and written) for end-users across the following areas:
Incident Management
Support Requests
User Account Management
Event Management
Internal Communication Management
Coordinate with internal stakeholders and follow up on user needs within the Orange ecosystem.
Ensure clear and professional communication of platform functionalities and support processes.
2. Data Workflow Monitoring:
Monitor data workflows across various tools and systems.
Ensure seamless integration and data quality.
Proactively identify and communicate issues to relevant flow owners.
3. Service Quality & Continuous Improvement:
Participate in transversal projects and provide constructive feedback.
Contribute to weekly steering committees, peer sharing sessions, and service improvement initiatives.
Promote best practices and improvement plans in day-to-day operations.
4. Functional Support & Training:
Support the functional use of multiple projects and platforms.
Ensure proper documentation and knowledge sharing of all training received.
Respond to queries related to the assigned reporting portfolio.
5. Customer Relationship Management:
Foster strong customer relationships through professional communication and support.
Implement best practices to enhance user satisfaction and service delivery.
Required Knowledge & Experience
Strong written and verbal communication skills.
Understanding of Customer Relationship Management (CRM).
Familiarity with Service Level Agreements (SLAs) in a support environment.
Excellent PC literacy and application knowledge.
Previous experience in advanced technical support or testing is an advantage.
Key Skills & Abilities
Excellent interpersonal and customer-facing skills
Strong relationship-building skills across multicultural teams
Solid presentation, organizational, and time management skills
Team-oriented mindset with proactive problem-solving abilities
Ability to work under pressure and manage multiple priorities
Self-motivated with a strong willingness to learn and grow
Flexible with working hours and responsive to changing business needs
Results-driven, with strong incident resolution and analytical capabilities
About you
NA
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer
We believe in investing in our people. As part of our team, you’ll benefit from a supportive, collaborative environment that encourages growth, innovation, and work-life balance. Here's what you can expect:
Competitive Salary Package – Reflective of your skills and experience.
Learning & Development Opportunities – Access to internal and external training, certifications, and career advancement programs.
Performance-Based Incentives – Recognition and rewards for outstanding contributions.
Modern Work Tools & Environment – Technology and support to help you thrive in your role.