Technical Writer

Job Description:

Required Knowledge/Skills:

• Excellent writing and editing skills.

• 5+ years of related experience in IT including experience in a position requiring development of structured written materials and visual aids.

• Minimum 3-6 years of technical writing experience.

• Ability to communicate effectively, verbally and in writing; to interact effectively with internal and external vendors, project team members, management and agency departments, to build relationships and

use facilitation skills with both technical and non-technical personnel.

• Ability to own documentation projects from research and interviewing SMEs to writing and compiling content.

• Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel.

• Ability to craft process documentation in both narrative and visual flows for a variety of audience types.

• Demonstrable ability to effectively edit existing materials while retaining document integrity and revision control.

• Demonstrable ability to incorporate Visio flows into written documentation.

• Demonstrable ability to utilize advanced features in Microsoft Word.

• Experience in organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitude of the audience.

• Ability to collaborate and coordinate with multiple teams and vendors.

• Ability to work both independently and as a member of a team.

• Ability to multitask and prioritize tasks effectively in order to meet deadlines.

• Have proficiency/understanding of the MS SharePoint application.

• Have proficiency/understanding of the Atlassian Confluence application (or other knowledge base).

• Must be intermediate to advance in Microsoft Office (Word, Excel, PowerPoint, Visio) and working with templates and style guidelines for branding consistency.

• Keen attention to detail while maintaining the ability to see the big picture.

• Ability to absorb and retain complex processes such as computer system components.

• Demonstrable understanding of the rules of English grammar and usage.

• Ability to accept changes and constructive criticism in a fast turn-around environment.

• Prior experience with infrastructure documentation and writing explanations of how systems and databases interact.

Preferred Requirements/Skills:

• BA in English, journalism, technical writing or similar discipline

• BS degree in computer science or similar discipline

• Prior experience in writing Advanced Planning Documents and/or Request For Proposals

• Prior experience with writing Federal compliance documentation

• Knowledge of multiple SDLC concepts and the interdependencies of documentation

• Understanding of LEAN / Agile development style

• Prior experience in configuration management documentation

• Prior experience with answering audit controls in writing

• Previous experience in a government environment

• Previous experience working with RSA Archer.

• Software documentation experience.

• Experience with compliance documentation.

AWESOME THINGS ABOUT THIS POSITION:

Your features get used by millions of people. The feedback loop is short. You can tell, quantitatively, if your favorite feature is well received.