Technical Writer

• Create and maintain technical documentation, including user guides, instructional manuals, release notes, and FAQs.
• Translate complex infrastructure and platform concepts into clear, user-friendly content.
• Support customer-facing documentation such as user guides and knowledge base articles.
• Maintain and enhance documentation repositories, including Confluence and Git-based platforms.
• Ensure consistent standards, templates, and formatting across all documentation.
• Keep documentation up to date with evolving systems, ensuring accuracy and usability.
• Work independently to research, develop, and complete assigned documentation projects.

• Minimum 3+ years of relevant experience
• Strong ability to understand, interpret, and clearly explain technical systems.
• Experience working with product release cycles and collaborating with Product and Engineering teams.
• Excellent written communication skills with strong attention to detail.
• Familiarity with documentation authoring tools such as RoboHelp, Help & Doc, or similar.
• Working knowledge of GitHub workflows, Confluence, Jira, or equivalent tools.
• Comfortable working in a fast-paced, dynamic environment.
• Proficiency in Markdown and HTML.

Preferred / Good to Have

• Exposure to manufacturing platforms, cable industry, or infrastructure-related domains.

• Experience working with Oxygen XML Editor or similar tools.

Education

• Bachelor’s degree in Technical Communication, Computer Science, or equivalent professional experience.