Technican (Service Desk)

We are looking for a Technican (Service Desk) to join our team.

What you'll do:

• Provide first contact resolution (1st line support) for IT incidents and service requests.

• Troubleshoot and resolve a wide range of software and hardware issues across IT environments.

• Support laptops and desktops, including VPN connectivity, Microsoft applications, and business-critical tools.

• Assist users with mobile devices, including MDM platforms, device enrolment, configuration, and work applications.

• Manage user access requests and perform user access management activities.

• Handle Service Management tickets, including incident and service request management.

• Ensure timely resolution of issues while meeting defined quality and service targets.

• Coordinate tasks and work independently with limited supervision.

• Maintain accurate documentation and update ticketing systems accordingly (e.g., BMC Remedy).

• Support continuous improvement of service desk processes and user experience.

• Perform additional IT support duties as required.

What you will need to bring:

• Mandatory previous experience in IT Service Desk / 1st line support roles.

• Previous experience working in NATO environments, preferably NATO HQ Brussels.

• Higher vocational training in a relevant IT discipline with 2+ years of experience, or secondary education with 4+ years of relevant experience.

• Strong knowledge of Microsoft operating systems and Microsoft Office applications.

• Solid experience using Service Desk ticketing tools, particularly BMC Remedy.

• Good understanding of VPN technologies and troubleshooting connectivity issues.

• Basic knowledge of Mobile Device Management (MDM) solutions.

• Strong problem-solving skills and ability to work independently.

• Good communication and customer service skills in a support environment.

• Ability to work in a hybrid model in Brussels, Belgium.

• Fluent in one NATO official language (English or French), with good working knowledge of the other (spoken).

What can Syone offer:

• Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;

• Strong IT training plans;

• Professional evolution with intervention in ambitious technological projects, both national and internationally.

By applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S.A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing data.privacy@syone.com. Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email data.privacy@syone.com.