Technician - Field Service - 2/1 - Residential
You will make an impact in the following ways:
- Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
- Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
- Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identify additional service opportunities with customer.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
- Complete in workshop repairs as required
Additional Information:
- 2 weeks on / 1 week off Roster - 12hr shifts
- Competitive Annual Salary – Inclusive of applicable penalties and shift allowance.
- 20% Remote Location Allowance
- All your Safety equipment / PPE and uniforms are provided and laundered
- Domestic Relocation from across Australia may be offered for the right candidate
- Local Valid Drivers License is required
To be successful in this role you will need the following:
- Apprentice Trained Engine Technician (Cert III) or equivalent
- Intermediate level of workshop or field service experience required
- Intermediate level knowledge of and/or experience with engine products
- Heavy Vehicle Experience preferred
- HR License preferred
.