Technology Consultant

What you'll be doing:

• Onboard new customers while validating and identifying customers needs, key project timelines, potential challenges and risk factors

• Understand, advocate and document the customer’s use case, architecture and roadmap

• Drive the adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions

• Work with customers to explore new use-cases and expand Kong’s API platform usage

• Document path to ROI through Joint Success Plan and playback business value

• Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner

• Be involved in customers’ renewal and expansion

• Effectively manage the tracking and resolution of customer escalations on behalf of the product and services

• Manage customer accounts with Kong’s customer maturity model framework

• Periodic review of Kong implementation and walk-through best practices

What you'll bring:

• 4+ years of experience working in a technical, customer-facing role (Technical Account Management, Sales Engineering, Professional Services.

• Knowledge of developer concepts such as DevOps, full-stack application development and microservices on cloud computing

• Excellent communication skills and an ability to concisely articulate complex technical issues and solutions

• Storytelling with data to articulate business value realised through Kong products

• Strong collaboration and teamwork with cross-functional teams (Sales, Product, Engineering, Marketing, Support, etc., to represent the voice of the customer.)

• Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision

• Experience managing multiple projects at a time while focusing on attention to detail and deliver results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention

• Prior experience administering/interacting with an API management platforms (plus)

• Prior experience working for a technology startup (plus)