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FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

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Position Title: TSR

Location: Remote work from home

Department: Fundraising Operations

Reports To: Center Manager and Coach

Position Overview:

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

Core Values:

  • Excellence: We believe in quality results delivered by investing in our people.
  • Freedom: We encourage exploration, experimentation, agility, and responsiveness.
  • Respect: We believe in trust, empathy, and empowering our employees.
  • Teamwork: We embrace diversity, inclusion, and the power of collaboration.
  • Transparency: We value open communication and clear decision-making.
  • Accountability: We emphasize personal responsibility as the foundation of success.

Compensation and Benefits:

  • Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
  • The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
  • A retention bonus
    • $ 250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
    • $ 500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period)
  • Referral bonus program.
  • Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance.

Duties and Responsibilities:

  • Make outbound fundraising calls to solicit pledges for client projects.
  • Follow provided and client-approved messaging on every call.
  • Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
  • Use responsive listening to provide appropriate situational responses.
  • Meet and maintain project goals and efficiency metrics.
    • Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
    • 95% on-time (start of shift and back from breaks and lunch).
    • 95% shift adherence/absenteeism.
  • Demonstrate exceptional customer service and react quickly to the person being called.
  • Accept coaching and counseling with a positive attitude.
  • Maintain a professional appearance and behavior.
  • Stay focused on the current project and prepare for each call.
  • Perform other duties as assigned.