Uliza Events is Kenya and Africa\u2019s No.1 supplier of event wristbands and identification solutions.<\/b> We provide high\-quality paper, plastic, and fabric wristbands, glow\-in\-the\-dark items, and party/event identification materials<\/b> to hotels, malls, theme parks, swimming pools, concerts, corporate events, and entertainment venues.<\/b>
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With operations in Kenya, Uganda, Tanzania, Rwanda, Zambia, Ghana, and Nigeria<\/b>, we are growing aggressively and need a high\-performance Telesales & Client Success Executive<\/b> to handle inquiries, increase sales conversions, and manage clients across Africa.<\/b>
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This role is not a basic call\-center job<\/b>\u2014we need a highly skilled telesales expert<\/b> who can convert inquiries into long\-term clients, follow up aggressively, and close deals with zero lead wastage.<\/b>
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Who Should Apply?<\/b>
<\/h2>- If you are a natural salesperson who can convert conversations into revenue.<\/b>
<\/li>- If you excel at follow\-ups and never leave a lead hanging.<\/b>
<\/li>- If you have experience managing high\-volume inquiries without missing details.<\/b>
<\/li>- If you understand CRM tools, sales reporting, fast typing and client tracking.<\/b>
<\/li>- If you can sell effortlessly without being pushy.<\/b>
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Requirements<\/h3>Client Management & Sales Execution<\/b>
<\/h3>- Handle all inquiries from Kenya, Uganda, Tanzania, Rwanda, Zambia, Ghana, and Nigeria<\/b>, ensuring every lead is engaged and converted.<\/b>
<\/li>- Follow up with all leads aggressively<\/b>\u2014no lost clients, no missed opportunities.
<\/li>- Convert inquiries into confirmed orders & repeat customers<\/b> using relationship\-based selling.<\/b>
<\/li>- Maintain 100% CRM data accuracy<\/b>\u2014every client interaction must be logged in real\-time.
<\/li>- Conduct high\-quality cold calls<\/b> to businesses, hotels, event organizers, and potential buyers.
<\/li>- Sell with strategy, not pressure<\/b>\u2014understand client needs and provide solutions.
<\/li>- Assist clients with quotations, invoices, and order confirmations<\/b> while ensuring seamless service.
<\/li><\/ul>Follow\-Up & Conversion Optimization<\/b>
<\/h3>- Implement a strict follow\-up strategy<\/b> to ensure maximum conversion of leads.
<\/li>- Maintain a response time of under 5 minutes<\/b> for all new inquiries.
<\/li>- Ensure 85%+ conversion rate<\/b> for warm leads.
<\/li>- Track and push clients through the full sales funnel<\/b> (Inquiry → Quotation → Order → Repeat Purchase).
<\/li>- Build strong relationships to secure long\-term contracts<\/b> and increase client retention.
<\/li><\/ul>CRM & Sales Process Management<\/b>
<\/h3>- Use Zoho CRM to manage all leads<\/b>\u2014zero lost data, zero missed follow\-ups.
<\/li>- Handle 3CX calls professionally<\/b>, ensuring all international client calls are tracked and analyzed.<\/b>
<\/li>- Maintain detailed records of inquiries, follow\-ups, closed deals, and lost opportunities.<\/b>
<\/li>- Identify and implement strategies to increase client lifetime value.<\/b>
<\/li>- Provide daily, weekly, and monthly reports<\/b> on sales performance and client engagement.
<\/li><\/ul>Efficiency & Digital Tools Mastery<\/b>
<\/h3>- Excel in fast typing and accurate data entry<\/b> for CRM and reports.
<\/li>- Proficiency in Microsoft Word<\/b> for writing proposals, quotations, and business emails.
<\/li>- Use Canva<\/b> to create client presentations and promotional offers.
<\/li>- Quick adaptability to Zoho CRM, 3CX, and other business software.<\/b>
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<\/div>Key Performance Indicators (KPIs)<\/b>
<\/h2>- 85%+ conversion rate<\/b> for warm leads.
<\/li>- Zero missed follow\-ups<\/b>\u2014every inquiry must be engaged.
<\/li>- CRM data accuracy: 100%<\/b>\u2014all client interactions must be logged.
<\/li>- Client response time: Under 5 minutes<\/b> for new inquiries.
<\/li>- Daily call target: Minimum of 50 quality calls.<\/b>
<\/li>- Repeat business: 90%+ of satisfied customers must return.<\/b>
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Qualifications & Skills Required<\/b>
<\/h2>- Minimum of 2 years experience in Telesales, Inside Sales, or Client Relationship Management.<\/b>
<\/li>- Proven ability to convert inquiries into confirmed sales.<\/b>
<\/li>- Strong experience using Zoho CRM, 3CX, and Excel for tracking sales pipelines.<\/b>
<\/li>- Fast & accurate typing skills<\/b> (Speed above 50 WPM preferred).
<\/li>- Exceptional follow\-up skills\u2014zero missed leads, immediate engagement.<\/b>
<\/li>- Excellent communication and relationship\-building skills.<\/b>
<\/li>- Professional email etiquette & Microsoft Word proficiency.<\/b>
<\/li>- Basic Canva design skills<\/b> for client presentations and offers.
<\/li>- Ability to manage clients across multiple African countries.<\/b>
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Benefits<\/h3>Salary & Benefits<\/b>
<\/h2>- Salary: KES 18000 (Net Pay) + Commissions<\/b>
<\/li>- Performance\-based bonuses<\/b> for exceeding targets.
<\/li>- Career growth opportunities<\/b> in sales management & business development in different countries.
<\/li>- Fast\-paced, high\-performance sales culture<\/b>\u2014only top performers will thrive.
<\/li><\/ul>Send your CV, cover letter, and a short voice recording (30 seconds pitch introducing yourself as a telesales agent)<\/b> to hr@uliza.agency<\/a>
<\/p>You will be highered on a 3 months probation and given a contract of employment after assessment.<\/div>
Application Deadline: 25th April 2026<\/b>
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Only apply if you are ready to deliver top\-tier telesales performance and drive revenue across Africa.<\/b>
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