Ticket Writer (Harrah's Philadelphia)
- Writes tickets and processes cash winning tickets
- Handles customer questions and disputes
- Counts cash at the beginning and end of each shift
- Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
- Carry out engaging conversations and provide friendly service to customers
- Show patience with customers who do not wager regularly; take the time to explain how wagering works
- Adhere to all rules and regulations set forth by the company and the regulatory body
- Calls for MTL support when writing bets requiring MTL paperwork
- Anticipate and act on the needs of the customer, seek and respond to feedback
- Ensure all issues effecting the customer experience in the sports book are reported promptly
- Undertake additional tasks contributing to the operations of the sports book, as requested
- This position will be employed by American Wagering, Inc.