Trainer, ClaimAssist

POSITION SUMMARY:

The Trainer, ClaimAssist is responsible for training associates on the billing functions ClaimAssist conducts on behalf of its clients, company policies and practices, including the use of technical systems, HIPAA as well as other industry governing laws and statutes, client procedures, and expectations.

ESSENTIAL FUNCTIONS:

• Conducts associate training programs for new hires and existing associates to successfully bill Third Party Liability claims, resolve Denials, various components of the Revenue Cycle, CCS/ClaimAssist policies, and practices, including the use of technical systems.
• Keeps current and up to date on billing regulations, client expectations, policies, procedures and industry techniques.
• Oversees the 30 day, in person, onboarding process for all new hires.
• Monitors performance of trained associates as well as existing staff to assess current/additional training needs and help create/develop training materials as needed.
• Monitors associate’s schedules, attendance, and payroll or performance issues during training and administer appropriate coaching or escalate as appropriate.
• Responsible for daily supervision of all associates attending training classes being facilitated.
• Works closely with the department manager(s) to ensure department standards are met.
• Continuously challenges and coach new and existing staff to maximize performance and call service.
• Follows approved training outlines and techniques for classes assigned and provide feedback to management to improve training experiences and outcomes for individual training, group instruction, meetings, and workshops.
• Helps to create teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and on-line reference tools.
• Provides feedback to management regarding the effectiveness of teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and on-line reference tools.
• Updates and maintains training materials for ClaimAssist including training manuals, presentations, Opsnet testing and memo announcements.
• Works with management, supervisors, and associates to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulation, business initiatives, and technologies.
• Delivers testing modules and test trainees to measure progress and to evaluate the effectiveness of training.
• Evaluates and report on the progress of associates under guidance during training periods.
• Makes continual suggestions on process improvements, work procedures to be reviewed with management as they arise from training sessions.
• Maintains trainee personnel records.
• Manages and works on projects assigned and meet prescribed timelines, develop, and meet objectives. Communicating the status of active projects timely.
• Other duties as required by Manager
• Ability to maintain a consistent and regular attendance in accordance with an established schedule.
• Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.