Training and Improvement Development - Assistant Manager

Strategic Leadership

• Define and drive the overall training and development strategy aligned to business goals
• Partner with the GM on workforce capability planning and operational excellence initiatives
• Lead transformation and continuous improvement programs across training and operations

🔹 Training & Curriculum Governance

• Oversee, implement and improve design and enhancement of training programs
• Establish standardised training frameworks, methodologies, and assessment models
• Ensure alignment with regulatory, safety and organisational standards

🔹 Instructor Capability & Workforce Development

• Lead instructor development, coaching frameworks, and certification standards
• Identify gaps and implement structured development plans
• Build a high-performance culture focused on quality, safety, and customer experience

🔹 Performance Management & Analytics

• Analyse, define and track KPIs (student feedback, pass rates, productivity)
• Drive continuous improvement initiatives to uplift instructor performance
• Provide insights and recommendations to GM for decision-making
• Drive organisation-wide improvement initiatives using data
• Implement corrective actions and track progress

🔹 Quality Assurance & Compliance

• Establish and enforce quality assurance and audit frameworks
• Conduct audits, observations, and spot checks on training delivery
• Ensure compliance with internal policies and relevant guidelines
• Oversee and maintain safety standards and risk management practices

🔹 Operational Excellence & Process Improvement

• Identify inefficiencies, recommend enhancements and drive process optimisation initiatives
• Standardise best practices across instructors and training delivery
• Explore and introduce innovative and modern training methodologies

🔹 Stakeholder & Team Leadership

• Lead and manage the Training & improvement team
• Collaborate with Operations on performance management
• Provide and Present regular updates and strategic recommendations to GM

🔹 Reporting & Governance

• Prepare regular reports on training outcomes, performance trends, and improvement initiatives
• Maintain and ensure proper governance, audit readiness, and documentation