Training Manager

About

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations + Innovation (CO+I) Learning team as a Training Manager. As a CO+I Learning Training Manager you will contribute to and manage programs establishing technical training delivery, workforce training needs analysis, and engaging your team in procedural change management activities in support of the datacenters in your area of responsibility. Microsoft's Cloud Operations & Innovation is the engine that powers our cloud services.

Responsibilities

• Manage a team of trainers while embracing Microsoft's culture of 'Model, Coach, Care', delivering success through team empowerment and personal accountability
• Partner with site managers and trainers to provide solutions for operational risks, training gaps, and learning opportunities and communicate those to stakeholders
• Encourage team and site customers to innovate on training topics using technologies from working environments and scenarios from live site issues
• Enable team to leverage the latest features, technologies, and processes and incorporate them into appropriate learning experiences
• Monitor team engagement with learners and ensure alignment with global and local learner goals
• Establish and maintain a culture of learning across sites, sharing best practices for skills development with business partners and industry leaders
• Maintain deep collaboration with sites across all workstreams to ensure training content and delivery are meeting learning expectations in support of availability, safety, and throughput goals
• Embody Microsoft's culture and values

Requirements

• Bachelor's Degree AND 6+ combined years training, education, information technology (IT), cloud systems, datacenter environments, critical environments/facilities, cloud, or computer technologies
• OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements
• Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Preferred

• 3+ years experience working with program managers, technical specialists, operations managers, and executives across the full spectrum of a Global operations organization
• 3+ years hands-on experience in managing a technical team maintaining datacenter IT infrastructure or critical facilities operations
• Hands-on experience with facility cooling, electrical, mechanical and life safety systems, EPMS, BCM, BAS, and BMS
• Experience leading training delivery outcomes and readiness operations inputs with demonstrated business frameworks and management

Benefits

• Career Rotation Programs
• Diversity & Inclusion trainings and events
• Professional certifications
• Flexible work-from-home schedule based on team distribution and time zone coverage