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Training Services Coordination and Logistics Associate III

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Summary: Provide learning administrative services to support client learning and data management needs

Duties and Responsibilities include the following:

  • Perform data entry as it relates to learning administration
  • Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
  • Make certain client standard operating procedures, processes and service level agreements are maintained
  • Identify and trouble shoot discrepancies and issues
  • Escalate issues to Manager for resolution

Qualifications:

  • General Profile
  • Knowledge of LMS and LRW systems
  • Has developed skills in a range of processes, procedures, and systems.

Problem Solving

  • Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

  • Good communication skills both verbal and written

Responsibility Statements

  • Communicates directly with client on questions, revisions, and issues.
  • Identifies client issues and escalates appropriately.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • Good to have VeevaVault experience
  • Attention to detail
  • Ability to work in multiple sites simultaneously
  • Completes atypical assignments.
  • Works within established procedures and practices.
  • Completes work with limited supervision.

Job Requirements:

  • Good communication skills (English)
  • Must be able to perform a dual role in data processing and technical helpdesk support
  • Good experience on Microsoft Excel & other Microsoft applications
  • Experience managing Learning Management System (LMS) would be an advantage.
  • Experience in managing ticketing tools such as ServiceNow would be an advantage.
  • Must be able to work on night shift as supporting U.S hour (8AM to 5PM ET)
  • Fresh graduates are encouraged to apply and training to be provided.
  • This is a fully remote working position.
  • This is 6-month contract position with possibility of conversion to permanent hire with satisfactory performance.