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Conduent

Training Services Coordination and Logistics Associate III

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Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Has a developed proficiency of analytical or operational processes.
  • Completes atypical assignments.
  • Works within established procedures and practices.
  • May establish the appropriate approach for new assignments.
  • Acts as a resource for colleagues.
  • Completes work with limited supervision.

Functional Knowledge

  • Has developed skills in a range of processes, procedures, and systems.

Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided
  • Uses discretion to change work procedures and practices.

Leadership

  • May provide guidance and support to junior team members.

Problem Solving

  • Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Communicates directly with clients and training participants on questions, revisions, issues, and classroom support.
  • Identifies client and training participant issues and escalates appropriately.
  • Schedules and plans classroom facilities in support of classroom delivery and other events.
  • Reserves and books classrooms and manages printing and shipping of materials.
  • Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
  • Assists clients with intake forms for logistics support and Learning Management System (LMS) data entry.
  • Creates and updates training coordination (TC) and logistics checklists to complete classroom and logistics support activities.
  • Generates and distributes client learning reports including rosters, learning completion and attendance, and survey results.
  • Performs other duties as assigned.
  • Complies with all policies and standards.