Training Services Coordination and Logistics Associate IV

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Has advanced and specialized expertise within a range of analytical or operational processes.
• Completes assignments and facilitates the work of others.
• May coordinate assignments beyond work area.
• Proposes improvements to processes and methods.
• Acts as a lead, coordinating the work of others, but is not a supervisor.
• Works autonomously within established procedures.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.
• Acts as a technical expert in some areas.

Business Expertise

• Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided
• Suggests work procedure and practice improvements to improve efficiency.

Leadership

• Serves as a team lead.
• May allocate work to team members.
• Provides subject matter guidance to junior team members.

Problem Solving

• Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

• Exchanges information and ideas effectively.
• Uses tact and diplomacy when dealing with others.

Responsibility Statements

• Directs and coaches training coordination and logistics support team in their day-to-day activities.
• Communicates directly with clients and training participants, including those that are higher profile.
• Single point of contact for client and training participant escalations on issues and concerns.
• Schedules and plans complex classroom facilities in support of classroom delivery and other events.
• Reserves and books classrooms and manages printing and shipping of materials.
• Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
• Coordinates successful completion of Learning Management System (LMS) intake requests and updates.
• Coordinates and supports off-site training coordination and logistics activities for complex classroom delivery and high-profile conference events.
• Reviews and maintains ownership of all training coordination and logistics checklists ensuring classroom delivery quality.
• Functions as producer/manager for Virtual Instructor-Led Training (vILT).
• Performs other duties as assigned.
• Complies with all policies and standards.