Who we are looking for

The ideal candidate will have relevant AML experience within financial services, along with the ability to effectively manage multiple priorities in a fast-paced and dynamic environment.

The team you will be joining plays a critical role in supporting the overall success of the organization by delivering high-quality client service and maintaining strong risk and compliance standards.

The successful candidate will make a significant contribution to sustaining high levels of client satisfaction. Acting as a Client Manager, they will provide oversight and support across a portfolio of local client relationships, both new and existing, with a strong focus on regulatory compliance, risk management, and change initiatives.

In addition, the role will provide technical and operational leadership to the department, ensuring that case managers supporting AML process adhere to established policies and procedures. This includes promoting efficient, organized workflows and delivering best-in-class service to our clients.

Summary Of Key Functions

• Conduct reviews of investor documentation to ensure AML requirements are met in accordance with established checklists, policies, and procedures

• Liaise with clients and investors to obtain required documentation and resolve outstanding items in a timely manner

• Respond to client and investor queries related to AML requirements, providing clear and accurate guidance

• Monitor and action new and ongoing investor populations to ensure all AML reviews are completed within required timelines with appropriate prioritization and adherence to quality standards

• Prepare and maintain routine client reporting, including AML logs and reporting on unauthorized or aged investor items for both client and internal stakeholders

• Support board and client reporting requirements, including preparation of materials and presentations

• Serve as a key point of contact for assigned clients, managing queries and escalations in collaboration with Client Managers

• Attend and support internal, client, and board calls for assigned relationships

• Provide client-facing support during due diligence visits, sales presentations, and regulatory inspections

• Provide oversight of case managers to ensure AML processes are executed in line with policies and required service standards

• Lead or contribute to global team initiatives and project management activities

What you will be responsible for

As an Officer in the Transfer Agency AML Team, you will:

• Develop and maintain strong client relationships, representing the Investor Services AML function and State Street with professionalism and credibility

• Ensure consistent delivery of high-quality day-to-day client service, proactively identifying opportunities to enhance service delivery and support investor AML-related initiatives

• Act as a primary point of escalation for complex operational issues and client complaints, ensuring timely resolution in collaboration with clients, case managers, and senior stakeholders.

• Maintain accountability for the team’s control environment, ensuring key controls are effective and that processes operate in line with internal policies and regulatory expectations

• Demonstrate a strong understanding of applicable local AML legislation, with working knowledge of global AML regulatory frameworks

• Drive the development, enhancement, and implementation of procedures to meet internal control standards, regulatory requirements, and client expectations

• Engage regularly with senior management, providing transparent updates on performance, process improvements, and client-related matters

• Represent the function at relevant internal forums and meetings across State Street

• Support and contribute to internal and external audits, regulatory reviews, and client due diligence engagements

• Actively participate in and lead departmental initiatives and projects, driving continuous improvement, operational efficiency, and scalability

• Provide leadership and oversight to case managers, including regular performance check-ins, workload management, and ongoing coaching and development

• Monitor and manage the timely completion of deliverables across the team, ensuring adherence to service level agreements and quality standards

• Support recruitment and resourcing activities, ensuring effective team structure, utilization, and consideration of flexible working arrangements where appropriate

• Maintain full accountability for the operational effectiveness of assigned client relationships, ensuring adherence to all applicable policies, procedures, and control requirements

• Partner with senior management to deliver ad hoc projects and strategic initiatives as required

What we value

These skills will help you succeed in this role

• Taking Ownership and Initiative

• Ensuring accuracy and quality – detail oriented

• Strong organizational and analytical skills

• Time management skills – ability to prioritize

• Providing outstanding client service

• Effective Communication

• Fostering Collaboration and Teamwork

Education & Preferred Qualifications

• Degree in Finance and/or Business-Related area (minimum 2.2), or relevant working experience

• ACAMS certification, or other AML qualification a benefit

• 6-8 years Fund Administration experience (preferable in an Investor Services/Transfer Agency department) with at least 4 years people management experience

• A strong understanding of relevant global AML regulations

• Proficient in Microsoft Office applications, particularly Excel

• Experience in working to tight deadlines, with an ability to multi-task and to work calmly under pressure

• Experience in client relationship management is essential for this role

• Good working knowledge of AML and regulations impacting the industry

Additional requirements

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement