Transport Operations Manager – Warehousing Solution

Commercial perspective

• Support customer acquisition in all transport related aspects, mainly for distribution service
• Acquire Best rates from transportation provider
• Make or buy analysis
• Monitors Customer Satisfaction and improves the performance on a national level
• SOP Management & Monitoring Compliance at country level
• Monitor KPIs for Cross Border and Domestic Transport, according to customer and Rhenus requirements
• Identify any service failures (assigned accounts), requirements and improvements and bring them forward to the organization at the country level
• Handle Customer complaints efficiently and satisfactory in accordance to Rhenus standards.
• Ensure implementation of corrective actions. Monitor and log as part of KPI’s
• Investigate root cause of any issues/complaints to eliminate future re-occurrences
• Developing new business propositions by analyzing existing operational capabilities and client relationships (e.g. Cost Saving and/or Investment Programs)
• Being the first to market with assigned account, quoting markets trends/updates and notifications that will affect the day-to-day operation of the account needs. (Builds relationship/trust)
• Foresee the big picture of transport business and market situation
• Review the update customer progress in Sugar

Operational perspective

• Coordinate with sales and key account management to optimize and purpose transport operation solution to meet customer requirement
• Set up and revision criteria and standard of Rhenus subcontractor
• Proactive to improve day-to-day operation to avoid any operational issue that could occur
• Set up and review standard KPI and operational performance on a monthly basis
• Decision making and supervise to staff in critical situation
• Observe operation process to following safety and compliant policy
• Set up and review new process workflow and operation team for new business
• Subcontract site visit to see their operational processes and environment to comply with Rhenus’s standard
• Coordinate with IT team to implement and maintain Rhenus TMS
• Supervise the Operations team (if any)

Cost and Financial perspective·

• Set up and review transport cost structure and standard cost
• Review transport quotation price
• Supervise transport procurement, terms and conditions of contract and price
• Set up and revise annual budget for both revenue and expenses
• Review and analysis of financial reports

Human resource perspective

• Set up and re-organize Cross Border Transport (CBT) & Domestic Transport (DT) department to be a profitable department
• Set up and review JDs of the department
• Evaluate staff performance
• Review staff salary adjustment

• Ability to see the “Big Picture” both from commercial and operational perspectives and propose solutions to support commercial and customer requirements.
• Excellent communication and presentation skills.
• Able to understand financial report and budgeting
• Able to review technical solutions, their commercial impact and risks
• Commercial understanding and basic contractual understand
• Strong working knowledge of MS office, specifically Excel and PowerPoint
• Basic understanding in GPS and TMS system.
• Strong in issue analysis and problem-solving skills
• Basic knowledge of transport law and regulation
• Experience in managing team in 3PL logistic
• Working knowledge of TMS systems is preferred