Travel Consultant
Key Responsibilities
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- Handle customer queries via calls, emails, and chat related to flight bookings, fares, <\/span>schedules and airline policies<\/span>
<\/span><\/li>- Assist customers with ticket issuance, reissuance, cancellations, refunds, and date changes<\/span>
<\/span><\/li>- Provide support for schedule changes, flight disruptions, and airline irregular operations (IRROPS)<\/span>
<\/span><\/li>- Coordinate with airlines, GDS systems, and internal teams to resolve customer <\/span>issues efficiently<\/span>
<\/span><\/li>- Ensure accurate documentation and timely follow\-ups on customer cases<\/span>
<\/span><\/li>- Adhere to airline fare rules, SOPs, and compliance guidelines<\/span>
<\/span><\/li>- Maintain high levels of customer satisfaction through professional communication<\/span>
<\/span><\/li>- Meet defined quality, productivity, and TAT benchmarks<\/span>
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<\/div><\/span>Requirements<\/h3>
- Graduate in any discipline (Travel & Tourism preferred)<\/span>
<\/span><\/li>- 1\u20133 years of experience in travel customer support or airline operations<\/span>
<\/span><\/li>- Working knowledge of GDS systems (Amadeus / Galileo / Sabre)<\/span>
<\/span><\/li>- Experience with B2C or B2B travel clients is an added advantage<\/span>
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<\/div><\/span> - 1\u20133 years of experience in travel customer support or airline operations<\/span>
<\/ul> - Assist customers with ticket issuance, reissuance, cancellations, refunds, and date changes<\/span>