About the Opportunity<\/b><\/span><\/span>
<\/p>This is a unique opportunity for an Operations or Fulfillment\nspecialist to leverage their broad industry knowledge and experience to support\nour Product Operations team. As a rapidly growing business, the position is\nfast paced & hands on, covering vast aspects of a Product Operations role\nincluding the internal customer support as well as booking reconciliation &\nfulfillment of travel reservations.<\/span><\/span><\/span><\/span><\/span>
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About the Brand<\/b><\/span><\/span>
<\/span><\/p>WOLO Travel is on a mission to create affordable and unforgettable\nexperiences across the globe. We excite our customers with engaging online\ncontent and inspire them in our retail stores (or as we call them, Experience\nCentres) redefining in\-store travel browsing and shopping in South Africa. The\nWOLO Travel team is young, dynamic and resourceful and live by the ethos; We\nOnly Live Once!<\/span><\/span>
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Requirements<\/h3><\/div>
The responsibilities of the position<\/b>
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<\/div><\/span><\/div>- Quality\-check bookings and traveller\ndocumentation to ensure accurate and timely fulfilment<\/span><\/span><\/span>
<\/span><\/li>- Provide Air Ticketing and Land Product Voucher\nfulfilment support<\/span><\/span>
<\/span><\/li>- Fulfil additional passenger service requests<\/span><\/span>
<\/span><\/li>- Monitor and process customer payments to relevant\ntravel files<\/span><\/span>
<\/span><\/li>- Provide product support to the sales team as required<\/span><\/span>
<\/span><\/li>- Manage airline schedule changes to keep bookings up\nto date and accurate<\/span><\/span>
<\/span><\/li>- Review and manage service reports, supplier queries,\nand requests<\/span><\/span>
<\/span><\/li>- Maintain and update hotel room availability\ninformation<\/span><\/span>
<\/span><\/li>- Handle general booking\-related queries from internal\nstakeholders<\/span><\/span>
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Experience & Qualifications<\/b><\/span>
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- Minimum\n2 years experience in the Travel Industry in a Travel Operations Support\nposition or Bookings Fulfilment is essential<\/span><\/span>
<\/span><\/li>- Experience\nusing a GDS (Sabre, Amadeus, Galileo) is essential<\/span><\/span>
<\/span><\/li>- Prior\nexperience as a Travel Consultant is advantageous<\/span><\/span>
<\/span><\/li>- Fare\ncalculation, basic ticketing knowledge and queue management is important<\/span><\/span>
<\/span><\/li>- Highly\nproficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)<\/span><\/span>
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Our ideal candidate is:<\/span><\/b>
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<\/div>- Has worked in\nthe travel industry and understands the back\-end booking process<\/span>
<\/span><\/li>- Well\norganised and methodical in their approach to the task at hand<\/span>
<\/span><\/li>- Capable of\nhandling multiple tasks with competing priorities under minimal supervision<\/span>
<\/span><\/li>- Able to think\ncritically and exercise independent judgment and discretion<\/span>
<\/span><\/li>- Demonstrates\ncritical thinking, sound judgement and discretion in decision\-making and\nproblem\-solving situations<\/span>
<\/span><\/li>- Technologically\nsavvy and resourceful<\/span>
<\/span><\/li>- Results\-oriented\nand solution\-focused with a problem\-solving attitude<\/span>
<\/span><\/li>- Able to\nexercise strong attention to detail and demonstrate solid financial acumen<\/span>
<\/span><\/li>- An effective\ncommunicator in speaking and writin<\/span>
<\/span><\/li>- Self\-motivated\nwith a learning attitude, a sense of urgency and desire to explore new approaches<\/span>
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Benefits<\/h3>
Other information<\/span><\/span><\/b>
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<\/div>\u2022\tHome base is in the Cape Town CBD and applicant must provide own transport
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\u2022\tThe position is not solely Mon\-Fri. Successful applicant will work weekends on a rostered basis
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\u2022\tWOLO Travel offers a structured hybrid Work\-from\-home, Work\-from\-office environment
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\u2022\tEvery employee receives a Guaranteed 10 WOLO Weekends (Long Weekends) a year
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\u2022\tWOLO Travel is a lifestyle brand that with a commitment to \u201cWorking to Live, not Living to Work!\u201d
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