Treasury Management Operations Specialist

This position provides coordination and support for a variety of treasury management client service processes, working closely within the treasury management team and our business clients. Ensures efficient execution along with a focus on excellent client service.

· Responsible for a full range of duties including client setups, ongoing client support, and client file maintenance.

· Maintains a high degree of knowledge in all bank programs, ensuring quality service and accuracy is delivered to all clients.

· Ensures excellent service and timely follow-up while interfacing with clients via phone, virtually, and in person.

· Supports daily maintenance requests such as enabling digital online banking users, stop payments, and performing research.

· Assists in the preparation of RDC/ACH Maintenance

· Maintains and promotes the usage of digital banking products and services.

· Provides ongoing client education and navigational support following adoption of digital banking platforms.

· Demonstrates initiative to proactively identify issues and help problem solve and implement solutions for client technical and service issues.

· Works collaboratively within the treasury management team on the administration of CDARS/ICS products, providing support and maintenance.

· Works collaboratively with the treasury management team performing daily department tasks such as account and system maintenance, maintaining and developing procedures, and project-related assignments.

· Maintains awareness of legal requirements and best practices, adhering to established bank policies and procedures to mitigate risk.

· Other activities as needed to drive toward our vision and fulfill our mission as a treasury management team and organization.

Must possess a pleasant and professional phone demeanor

• Strong internal and external customer service skills via phone and email.
• Working knowledge of Ixonia Bank products and services
• Critical thinker with ability to review and recommend solutions to complex problems, position requires solid judgment and frequent decision making.
• Must be detail oriented and accurate; possess excellent organization skills; have the ability to prioritize projects and balance multiple tasks.
• High level of responsiveness to internal and external customers
• Strong presentation skills and ability to present information in a confident and professional manner.
• Ability to take initiative, and work as a self-starter, effectively with minimal supervision.
• Able to collaborate as part of an overall team, supporting others throughout the bank to achieve goals and objectives.
• Excellent verbal and written communication skills.
• Previous business banking and/or treasury management support experience preferred
• Experience related to virtual or digital service, sales support, and cash handling preferred.
• Experience in online banking, ACH, remote deposit, positive pay and other commercial services offered to bank’s business clients at product level preferred.

· High school or GED required; Associate or Bachelors degree or equivalent experience preferred.

· Minimum of 2-3 years of proven relevant experience, previous banking experience

· Proficiency in Microsoft Excel and Word.

· Thorough knowledge and understanding of banking laws and regulations, including a strong understanding of compliance, security and BSA regulations as it relates to electronic banking.