Treasury Management Sales Officer (72769)

GENERAL FUNCTION:
Develop new business and cultivate client relationships to provide Treasury products and services. Maintain and service existing Treasury clients, serving as their primary contact for Treasury business. Manage Treasury agreements, coordinate maintenance and service issues. Partner with Relationship Managers and branch staff to introduce Treasury products to new, potential, and existing clients. Provide support and backup for Treasury Management operations functions. Be mindful of opportunities to cross-sell the Bank’s products and services.

ESSENTIAL FUNCTIONS:
Treasury Management Sales and Service
• Serve as the primary contact for Treasury Management business and strive to offer extraordinary customer service. Work with clients to assess their business banking needs and deliver solutions.
• Seek out prospective new Treasury clients through leads, cold-calling, previous relationships, events, and other appropriate means. Build strong relationships through positive, helpful assistance, listening, understanding, referrals, and introducing additional services and products.
• Partner with Relationship Managers and branch staff to introduce Treasury services to clients; participate in joint calls to educate and work through business services plans.
• Listen to clients and look for opportunities to cross-sell Bank products and services, including personal and business deposit accounts, mortgages, loans, and lines of credit, credit cards, merchant services, and other appropriate products.
• Assist with the maintenance and implementation of the Bank’s Treasury Management operations activities and products, including Remote Deposit Capture (RDC), Treasury-related functions of ACH, Positive Pay, online banking, etc.
• Prepare sales presentations, business agreements, and other information and documentation as needed.
• Handle customer inquiries, maintenance, service requests, and complaints. Take appropriate action to resolve them timely.
• Assist with installation, setup, and tutorial for Treasury products as needed.

Productivity
• Goals will be set periodically with emphasis on account growth and revenue production, fee income, and other appropriate factors. Make goals and assist team when possible.
• Be aware of own book of business, economic conditions, rates, and other factors that affect productivity. Communicate with management about trends, concerns, successes, and other factors that affect production.

Department Administration
• Provide assistance and backup for Treasury Management operations functions as needed.
• Maintain knowledge and awareness of laws, regulations, guidelines, and Company policies and procedures related to Treasury Management. Maintain market awareness and good communication with Management to ensure that the Bank’s Treasury business is compliant, efficient, and productive.
• Assist with policy, procedure, and other functional operations activities as directed.
• Assist with billing and collection of fees as directed.
• Provide requested reports and information for meetings, audits, exams, and inquiries.
• Assist with projects, committees, conversions, transfers, and other technological and informational tasks as needed. Assist with testing, troubleshooting, and operational feedback to ensure smooth operations.

Compliance
• Review the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud. Follow all guidelines for securing your accounts, access, systems, and information. Be proactive in identifying threats to information security and relay concerns to the information security team.
• Diligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
• Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, Consumer Privacy, Fair Lending, other applicable lending laws, etc. Follow these at all times.
• Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty when issues arise.
• Address with your supervisor questions about suspected violations of policy and procedure, and other laws and guidelines, as outlined in the Code of Conduct, including but not limited to Bank Secrecy Act, Anti-Money Laundering Act, lending laws, etc.
• Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.

Other
• Maintain focus and professionalism at work; reserve personal matters for personal time. Be teachable, flexible, manageable, approachable, and helpful.
• Work scheduled and other needed hours at the designated location(s).
• Assist Management with scheduling and other issues as directed.
• Accept additional work as needed and assist other managers or Team Members as needed.
• All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
• Management or Bank policy may revise, delete, or add responsibility as necessary.