Triage RN

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you’ll do:

Responsibilities/Duties:

• Primary point of contact for patient inquiries. Clinical triage and assessment by receiving and managing incoming patient calls, performing standardized telephone triage within clinical scope.
• Postoperative Patient Management by serving as a key resource for postoperative neurosurgery and physiatry patients, addressing questions related to wound care, activity restrictions, medication management, and expected recovery milestones.
• Identify signs and symptoms of postoperative complications requiring escalation. Coordinate urgent evaluations and imaging as directed by the medical team.
• Provides clear, patient-centered education regarding diagnoses, surgical procedures, preoperative preparation, postoperative expectations, medication instructions, and when to seek emergency care.
• Pre operative management via chart review to ensure efficient booking of OR cases and to comply with the standards of the hospital and surgery center.