UK Customer Service Coordinator

We are now looking for Customer Service Coordinator to join our Sales and Customer Service team in Woking, United Kingdom.

Greetings from your future manager

“In this role, you will help deliver excellent customer service, by processing orders accurately, responding to enquiries and resolving issues in a timely and effective way. You will play an important part in creating a positive experience for our customers in every interaction.” - Matthew Jackson, UK Sales Office Manager

What you will do

• Act as the first point of contact for customers via phone, email, or live chat

• Respond promptly to customer enquiries, requests, and complaints

• Provide accurate information about products, services, and company policies

• Resolve customer issues efficiently and escalate complex cases when necessary

• Maintain detailed and accurate customer records in the relevant systems

• Process orders, and returns in line with company procedures

• Build positive relationships with customers to encourage loyalty and retention

• Collaborate with internal teams to resolve queries and improve service delivery

• Meet individual and team performance targets (e.g., response times, error/credit %)

Who you are

• You have experience in customer service or demonstrate the potential and motivation to grow in this area

• You are a clear communicator with strong verbal and written communication skills

• You have a practical approach to problem-solving and resolving customer concerns

• You are well-organized and pay attention to detail

• You are able to manage priorities, handle multiple tasks, and use your time effectively

• You have basic IT skills, including Microsoft Office and CRM or similar systems

• You have experience with customer service or ticketing tools, and experience in a similar industry is an advantage

• You are professional and approachable in your way of working with customers and colleagues

• You are able to understand different customer needs and stay calm in challenging situations

• You are a reliable and adaptable team member with a focus on delivering a positive customer experience

This is what we offer to you

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working >

Additional information about the position