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pibgroup

Underwriting Support

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Core processing

  • Conduct pre-checks on risk files (completeness, eligibility, declinature triggers).
  • Perform due diligence checks (credit; web searches) and flag adverse findings with a summary for underwriter review.
  • Prepare rating inputs; apply standard rates and calculate premiums for NB/REN/MTA as instructed; raise discrepancies.
  • Generate, check, and issue documentation (schedules; certificates; endorsements; renewals) to agreed standards.
  • Maintain accurate records and file housekeeping; ensure version control and audit trail.

Workflow and compliance

  • Adhere to underwriting policies, procedures, authority matrices, and group broking procedures.
  • Manage tasks/diary to SLA; prioritise workloads; escalate risks or delays promptly.
  • Complete quality checks (peer/4‑eyes) and rectify errors; log breaches/complaints/E&O and respond to QA actions.
  • Ensure GDPR and data protection compliance; follow retention and documentation standards.

Market and placement support

  • Prepare quote requests and market presentations; obtain and record quotes; compile comparisons for underwriter/AE.
  • Log and route referrals to insurers/underwriters; track responses and follow up to deadlines.

Communication and liaison

  • Liaise with Underwriters, brokers, and internal teams to chase outstanding information and clarify queries.
  • Provide clear status updates; maintain accurate call/email notes in the system.

MI and continuous improvement

  • Update MI trackers (turnaround, accuracy, backlog); highlight trends and exceptions.
  • Contribute to process improvements and system hygiene initiatives.

Development

  • Pursue CPD; broaden product knowledge; work towards relevant insurance qualifications as required.

Explicit boundaries (to avoid scope creep)

  • No independent underwriting decisions, pricing negotiation, or authority-bearing actions.
  • No product ownership, portfolio management, or trading accountability.

Optional role metrics (for the scorecard)

  • Turnaround time; first-time-right accuracy; rework rate; documentation errors; SLA adherence; backlog/throughput; system hygiene (duplicate/defect rate).