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WYgroup

UX Researcher

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ABOUT US<\/span><\/span><\/span>
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Founded in 2009, we are now a melting pot team based in Lisbon, Porto & Boston that has deployed more than 200 projects for our world\-class clients. Our team is made up of people with amazing knowledge on Design, Usability and Web/Mobile based Software. We're a user\-centred & quality software\-driven company. And we work with a passion for creating something new and cool. Our goal is to find out ways to make your (and our users') life bliss. Whether an iOS & Android mobile application for a fintech or a multi\-platform e\-commerce solution, we have the talent to meet our client's needs and beyond.<\/span><\/span>
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  • Plan and conduct primary and secondary research<\/span><\/span><\/span><\/span>
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  • Map user / stakeholders journeys and blueprints <\/span><\/span><\/span><\/span>
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  • Assess opportunities for service improvement<\/span><\/span><\/span><\/span>
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  • Help conduct workshops and sessions with clients<\/span><\/span><\/span><\/span>
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  • Compile research findings<\/span><\/span><\/span><\/span>
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  • Document the project and its deliverables<\/span><\/span><\/span><\/span>
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  • Envision service/product future states that enable business outcomes<\/span><\/span><\/span><\/span>
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  • Prioritize initiatives based on solid criteria<\/span><\/span><\/span><\/span>
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  • Handover needed outcomes to clients and/or internal teams<\/span><\/span><\/span><\/span>
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  • Interact with technology team to compile findings and identify best ways forward<\/span><\/span><\/span><\/span>
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  • Build product level requirements for the envisioned digital experience<\/span><\/span><\/span><\/span>
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    Requirements<\/h3>

    • User\-centred service level research (interviews, benchmark, desk research, trends/market analysis)<\/span>
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    • Workshop facilitation<\/span>
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    • Service visualisation (journeys and blueprints)<\/span>
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    • Understanding of service and digital product design<\/span>
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    • Outcomes compilation<\/span>
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