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innovetivepetcare

Veterinary Client Service Representative - No Weekends

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Are you passionate about helping pets and the people who love them? We are seeking a friendly, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our growing veterinary team. As the first point of contact for our clients, you’ll play an essential role in creating a welcoming, compassionate, and organized experience while supporting our veterinarians and technicians in delivering exceptional patient care.

If you thrive in a fast-paced veterinary clinic, enjoy providing outstanding customer service, and have excellent communication skills, we’d love to hear from you!

Schedule: Monday-Thursday, 7:00 AM-4:00 PM
  • Welcome clients and patients with professionalism, warmth, and compassion.
  • Answer multi-line phones and respond to client inquiries.
  • Schedule appointments and obtain accurate patient medical histories.
  • Verify patient vaccination records, immunization status, and required testing.
  • Communicate patient arrivals and treatment needs with veterinarians and veterinary technicians.
  • Process invoices, collect payments, and explain charges when needed.
  • Fill prescription medications, prescription diets, and over-the-counter products as directed by the veterinarian.
  • Maintain accurate patient records and enter information into veterinary practice management software.
  • Support daily front desk operations while ensuring exceptional client service.
  • Assist with additional responsibilities as assigned. Duties may change as clinic needs evolve.
  • High school diploma or equivalent.
  • Previous veterinary clinic, animal hospital, or veterinary customer service experience preferred.
  • Excellent communication, organizational, and multitasking skills.
  • Comfortable working in a fast-paced environment while maintaining attention to detail.
  • Ability to lift 30-50 pounds.
  • Availability to work weekends, evenings, and holidays as needed.
  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development