Veterinary Technician

The Veterinary Medical Information and Product Support (VMIPS) Team is a contact centre environment, responsible for maintaining the regulatory integrity of our growing portfolio through providing outstanding customer service to our callers. Our major veterinary therapeutic areas include: anti-infectives, biologics, parasiticides, inflammation, analgesia, anaesthesia/sedation, oncology, dermatology and diagnostics. We focus on maximizing the value of our broad veterinary solutions portfolio by building and sustaining relevant partnerships with veterinarians and pet owners.

Major Purpose-

The role of the Data Entry Technician is to:

• Document product experiences, including technical questions and adverse events, involving products and their associated disease conditions in accordance with the guidelines

• Assure that tracking and reporting of alleged adverse events of products complies with current pharmacovigilance requirements and standards

Job duties-

• Complete documentation of VMIPS cases related to products within the pharmacovigilance database by the population of appropriate fields and ensure approval

• Ensure that appropriate processes and procedures are followed that maintain consistency and accuracy in data entry, medical investigations, responses to inquiries and complaints, follow-up and the use of the pharmacovigilance database

• Document all reports accurately and according to specified guidelines; determine reportability in accordance to Regulatory guidelines; ensure reporting within regulatory agency timelines

• Maintain proficient use of the pharmacovigilance database

• Maintain thorough knowledge of all product guarantee programs

• Maintain knowledge of VMIPS processes and pertinent working practices

• Maintain knowledge of all companion animal products to understand indications and disease states

• Ensure visibility of cases with potential legal or public relations sensitivity

• As a certified technician, maintain familiarity with veterinary practice operations and terminology to maximize one’s ability to relate to situations encountered by external customers and perform responsibilities of role

• Participate in and complete all training, product certification and personal development opportunities

• Contribute to team meetings and proactively look for continuous improvement opportunities

• Communicate to Team Lead training and educational resource needs

• Ensure a close and cohesively workflow with VMIPS Product Support Associates, Companion Animal Veterinarians and Livestock Veterinarians

• Fully comply with all regulations, laws and Codes of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations

• Other duties as assigned by the manager

• Leads self by organizing responsibilities, activities and information to create an action plan designated to achieve objectives

• Assesses and prioritizes tasks, projects and objectives

• Sets clear, attainable objectives and goals

• Manages and prioritizes own work, and the input of others when appropriate, to meet daily goals and short-term deliverables

• Consistently incorporates high ethical standards when interacting with internal and external stakeholders

• Bachelor’s degree preferably in Animal Science or science discipline or certification in Animal Health Technology

• Minimum of 5 years of clinical, industry or academic experience

• Excellent organizational skills, with a detail oriented approach

• Experience and competence in computer skills, especially Microsoft Office

• Prior call centre experience preferred

• Experience with pharmacovigilance and/or experience with industry regulatory obligations

• Active Pennsylvania license (in good standing) in animal heath technology

Regards

Ricky