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PEOPLE TECHNOLOGY AND PROCESSES LLC

VoIP Systems Administrator

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Position Title: VoIP Systems Administrator

Location: Fort Knox, KY

Clearance Type: SECRET

Compensation: $33.15/hr.

Responsibilities:

  • Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment.
  • Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
  • Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
  • Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure.
  • Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
  • Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
  • Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs).
  • Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
  • Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services.