Volunteer Coordinator

POSITION SUMMARY OVERVIEW

The Volunteer Coordinator serves as the primary liaison between HAWC and our volunteer community, playing a vital role in advancing our mission to provide support and services to survivors of domestic and sexual violence. This position is responsible for creating and managing the complete volunteer management lifecycle—from initial outreach and recruitment through onboarding, engagement, retention, and recognition. The Volunteer Coordinator works collaboratively across departments to identify volunteer needs, create meaningful opportunities for community involvement, and build strategic partnerships that strengthen both our volunteer base and fundraising capacity.

Work Schedule: Monday – Friday 9 am – 6 pm or 8 am – 5 pm

Local Travel: 10% of time traveling in Harris County

Tasks

• Manage volunteer communications. Serve as primary contact for volunteer@hawc.org, responding to inquiries, applications, and maintaining regular communication channels with current and prospective volunteers.
• Recruit and match volunteers. Identify organizational volunteer needs, create engaging opportunities, and recruit, screen, and place volunteers in positions that align with their skills and HAWC's mission.
• Coordinate volunteer onboarding and training. Build volunteer guidelines, manage background checks, screening processes, orientation, and comprehensive training programs to ensure volunteers are prepared and aligned with HAWC's values.
• Maintain volunteer records and systems. Track volunteer hours, activities, and engagement using volunteer management software to meet compliance and reporting requirements.
• Build and retain volunteer relationships. Conduct regular check-ins with volunteers, provide ongoing support and professional development, and work with established groups to ensure satisfaction and long-term retention.
• Develop corporate volunteer partnerships. Engage the corporate community by creating and promoting corporate volunteer opportunities and strengthening partnerships that bridge volunteer engagement and philanthropy.
• Collaborate with Advancement Team. Track and leverage volunteer and corporate engagement efforts for fundraising impact and special events and motivate volunteers to support fundraising initiatives.
• Organize facility tours. Coordinate tours for the Advancement and Public Strategies Team to showcase HAWC's programs and impact to prospective donors, partners, and stakeholders.
• Assess and improve volunteer programs. Evaluate program effectiveness using data and feedback, develop policies and resource materials, and implement best practices to strengthen volunteer experiences.
• Represent HAWC in the community. Attend community events, volunteer fairs, and professional development opportunities to promote volunteer engagement, build partnerships, and develop recognition initiatives.
• Other duties/projects may be assigned